Tania Vasquez
Villa Rica,GA
Summary
Proven track record in enhancing customer loyalty and streamlining training processes at Jim N Nicks Bar-B-Q, showcasing strong bilingual communication and service quality skills. Excelled in team collaboration and efficiently resolved customer concerns, significantly contributing to a positive dining experience. Demonstrated expertise in cash handling and fluency in multiple languages, ensuring operational excellence. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
El Tapatios
01.2024 - Current
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server Trainer
Jim N Nicks Bar-B-Q
10.2019 - 01.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Cbtis
Oaxaca Mexico07.2013
Skills
- Service Quality
- Cleanliness
- [Language] translation
- Fluent Bilingualism
Timeline
Restaurant Waiter
El Tapatios
01.2024 - Current
Server Trainer
Jim N Nicks Bar-B-Q
10.2019 - 01.2024
High School Diploma -
Cbtis
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