Tania Verdugo Garcia
San Diego,CA
Summary
Seeking for a job in challenging and healthy work environment. An organization to expand learnings and
knowledge as well as utilize for personal growth within the company.
Overview
16
16
years of professional experience
Work History
Patient Access Service Representative
Sharp Chula Vista Medical Center
751 MEDICAL CENTER COURT
01.2025 - Current
- Registration & Demographic Update Accurately to establish patient's medical record in EPIC.
- Third-Party Payers (Medical, Medi-Cal, Commercial Insurance)
- Maintain patient confidentiality and protected medical records in compliance with HIPAA.
- Front Desk Operations (Greet, Arriving PT, Verify Demos and Arm band Patient)
- Answer High Volume Calls.
- Procedure Scheduling.
- Self-Starter with Minimal Supervision.
- Expedited Emergency registration procedures to facilitate immediate medical attention for critical cases.
Administrative Assistant /Access Coordinator
Epsilon Systems Solutions
National City, CA
08.2018 - 07.2024
- Submit access request for employees and sub-companies to Naval base.
- Completed bi-weekly payroll for 210 employees.
- Timesheet records, and handled any discrepancies with employees.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Update Employee Roster list.
- Upkeep applications in Clear company schedule interviews for Manager.
Customer Service Representative
Caliber Collison
National City, CA
01.2010 - 08.2018
- Greet numerous clients, timely/professional manner.
- Answer high volume of calls.
- Established schedule (Book appointments/Cancel).
- Accomplished about 60-80 RO's / WO's per day.
- Reconcile/Close-Outs.
- Receive and process payment, update notes in system.
- Post and file invoices.
- Verify insurance pay codes.
- Schedule Tow-in & Tow-outs.
Loan Officer
Champion Financial Services
San Diego, CA
05.2015 - 08.2016
- Lead and manage office operations.
- Analyze applicants financial status, credit evaluation prior to grant loan.
- Developed prospects for loans/Refinance by conducting 500cold calls weekly.
- Submit audit for review. Finalize loan Obtain signatures and fund client.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CASkills
- Flexible; adapt successfully
- Bilingual-English and Spanish
- Multitask navigating multiple computer systems
- Multi-Line Phone proficiency
- Excellent customer service and communication skills
- Attention to detail
- Knowledge of Medical Terminology
- EPIC
Timeline
Patient Access Service Representative
Sharp Chula Vista Medical Center
01.2025 - Current
Administrative Assistant /Access Coordinator
Epsilon Systems Solutions
08.2018 - 07.2024
Loan Officer
Champion Financial Services
05.2015 - 08.2016
Customer Service Representative
Caliber Collison
01.2010 - 08.2018
High School Diploma -
Mar Vista Senior High School