Taniah Kempel
Buffalo,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Woodside Family Dental
07.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Resolved customer complaints using established follow-up procedures.
- Processed vendor and supplier payments on weekly basis.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Dental Assistant
Happy Valley Family Dentistry
10.2021 - 06.2022
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Increased brand visibility by crafting and implementing creative social media campaigns.
Server
Sumo Maya
03.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Il Capo Pizzeria
11.2020 - 02.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Buffalo Senior High School
Buffalo, MN2018
No Degree - Nursing
Grand Canyon University
Phoenix, AZCertification - Dental Assisting
Arizona College
Glendale, AZ11.2021
Skills
- Filing and Recordkeeping
- Patient Relations
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Claims Processing
- Critical Thinking Skills
- Customer Service
- Verbal and written communication
- Attention to Detail
- Calm and Effective Under Pressure
- Reliability and Dedication
Certification
- First Aid/CPR Certified
Timeline
Patient Care Coordinator
Woodside Family Dental
07.2022 - Current
Dental Assistant
Happy Valley Family Dentistry
10.2021 - 06.2022
Server
Sumo Maya
03.2021 - 03.2022
Server/Bartender
Il Capo Pizzeria
11.2020 - 02.2022
High School Diploma -
Buffalo Senior High School
No Degree - Nursing
Grand Canyon University
Certification - Dental Assisting
Arizona College
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