Tanieka Hawkins
Customer Service Specialist
Woodbridge,VA
Summary
Highly motivated professional ready to secure a rewarding position in an administrative or clerical field. Highly organized, efficient, and skilled in a variety of office and customer support roles. Dependable, reliable, and customer service-focused. Exceptional ability to multi-task and troubleshoot problems. Experienced with Microsoft Suite and Adobe Acrobat, microsoft teams and more. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Hardworking employee enthusiastic about learning delivery field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Hardworking employee enthusiastic about learning the delivery field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Owner
Naturally Unique Hair
01.2016 - Current
- Managing own business
- Responsible for hair styling and specialty treatments
- Performs a broad range of beauty services to assist with client needs
- Provides individualized free-style and creative hairstyles
Security Officer Supervisor
Black Ops Security
07.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Securitas Security Services
12.2021 - 07.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Amazon Delivery Driver
Akairos
07.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Mortgage Support Assistant
Navy Federal
01.2014 - 01.2015
- Responsible for answering multi-line telephones and customer queries and directing calls to appropriate departments
- Received and organized incoming mail; distributed to appropriate personnel in the branch
- Obtained signatures for financial documents to include internal and external invoices
- Ordered required documents for applicants applying for loans
- Resolved problems and escalated concerns to the appropriate department
Administrative Assistant
United Air
01.2011 - 01.2014
- In charge budgeting, ordering and distributing office supplies
- Performed administrative tasks including answering telephone calls, managing calendars, planning meetings, and making travel arrangements
- Interacted professionally with all levels of leadership and staff; maintained the highest level of confidentiality
- Assisted with organizational processes, policies and procedures
- Provided friendly customer service
- Performed data entry and indexing, tracked resumes, and maintained applicant tracking system
- Addressed and resolved customer product complaints
Education
Woodbridge Senior High School
2008
Skills
- De-escalation Techniques
- Detailed Activity Logs
- Ground Patrol
- Incident Reporting
- First Aid Training
- CPR Certified
- Verbal and Written Communication
- Attentive and Observant
- Quality Assurance
- Dispatch Communication
- DOT Compliance
- Cargo Handling
- Equipment Operation
- Load Balancing
- Pay attention to details
- Efficiently deliver packages and pay attention to Customer details
- Review Route to assure fastest delivery time
- Update app with Customer requests for future deliveries
Timeline
Amazon Delivery Driver
Akairos
07.2023 - Current
Security Officer Supervisor
Black Ops Security
07.2022 - 07.2023
Security Officer
Securitas Security Services
12.2021 - 07.2022
Owner
Naturally Unique Hair
01.2016 - Current
Mortgage Support Assistant
Navy Federal
01.2014 - 01.2015
Administrative Assistant
United Air
01.2011 - 01.2014
Woodbridge Senior High School
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