Sonia Souza Augusto

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

• Worked closely with project managers, art directors, designers and post-production team.
• Altered existing furniture
• Costume services by phone and personal information.
• Installation and delivery service.

• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Built and maintained productive relationships with customers and internal partners.
• Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Full filling all the costumer needs, cashier, return items, be polite and patient, keep work place clean work as a team which other associates, working with security and safety.

• Consulted with customers to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Improved customer service wait times to mitigate complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted sales team with completing customer transactions and managing issues.
• Developed strong client relationships for repeat business and increased referrals.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.