Taniesha Johnson
Houston,Texas
Summary
Seeking a full time position in an environment that will challenge me further; Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Childcare Transportation
A Kids Village
Rosharon, TX
01.2023 - Current
- Maintained a safe environment through active supervision of play areas and equipment
- Established trusting relationships with families by providing regular updates on their child's progress
- Encouraged creative expression through art projects and other activities
- Engaged with parents to discuss their child's individual needs and interests.
Call Center Representative
Iqor Holdings US
Houston, TX
06.2020 - 01.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Customer Service Representative
Xerox
Houston, TX
02.2018 - 06.2020
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently.
Grill Cook/Prep Cook
Jack in the Box
Houston, TX
01.2017 - 02.2018
- Prep Cook/Grill Cook, Stocking Various food items for Start of Day, Cash Handling
- Maintained cleanliness in the kitchen area by adhering to health codes and regulations.
- Adhered strictly to all safety protocols while working on hot surfaces like grills or fryers.
Safety Attendant
ParFab Field Services
Beaumont, TX
12.2013 - 01.2017
- Monitored oxygen levels in confined spaces, Fresh Air Bottle Attendant/Fire watch, Maintained Safety for multiple Contactors, Safety security top priority
- Investigated incidents to determine root cause and corrective action plans.
- Responded to emergency situations promptly and efficiently.
Customer Service Representative
Kelly Services
Houston, TX
10.2016 - 01.2017
- Inbound Call Rep for seasonal catalog orders, Modified or Setup Delivery for Orders, Assists with online bill pay for Catalog Credit, Seasonal Work
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Affiliated Computer Services
Houston, TX
01.2009 - 12.2013
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with account openings, closings, updates, cancellations, transfers, and other requests as needed
- Identified opportunities for cross-selling additional banking products or services based on customers' needs.
Safety Attendant
Weltech Safety
La Porte, TX
02.2002 - 01.2009
- Provided Safety for multiple Contractors, Confined Space, Fire Watch /Fresh Air Bottle Attendant, Maintain Safe Work Environment/Groundskeeper
- Reviewed incident reports from other departments for accuracy.
- Maintained records of all reported accidents and injuries.
Education
High School Diploma -
Willowridge Senior High School
Skills
- Problem Solving
- Active Listening
- Complaint resolution
- Customer Service
- Technical Support
- Interpersonal Skills
Certification
Food Handler Certification
Timeline
Childcare Transportation
A Kids Village
01.2023 - Current
Call Center Representative
Iqor Holdings US
06.2020 - 01.2023
Customer Service Representative
Xerox
02.2018 - 06.2020
Grill Cook/Prep Cook
Jack in the Box
01.2017 - 02.2018
Customer Service Representative
Kelly Services
10.2016 - 01.2017
Safety Attendant
ParFab Field Services
12.2013 - 01.2017
Customer Service Representative
Affiliated Computer Services
01.2009 - 12.2013
Safety Attendant
Weltech Safety
02.2002 - 01.2009
High School Diploma -
Willowridge Senior High School
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