Taniesha Whitehorne

• Demonstrated respect, friendliness, and willingness to help wherever needed..
• Developed and maintained courteous and effective working relationships.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

• Developed business and operations plans for assigned areas, programs, and services. Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue improvement.
• Participated in the design and support of the operational implementation of new organizational workflows, processes, programs, and technologies.
• Coordinate with the Medical Director, and other clinic personnel the monitoring of medical activities to ensure the availability of the patient's needs for quality care.
• Supervised all employees in areas of oversight, including administrative, clinical, and technician staff..
• Adhered to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.
• Managed all personnel issues, including recruitment and training of support staff, provided oversight monitored timekeeping/payroll, and tracked employee health requirements.
• Conducts walk-through including spot checks of the back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Utilized electronic health record systems to document patient interactions accurately and maintain up-to-date records.
• Enhanced patient outcomes by developing personalized care plans and coordinating interdisciplinary team collaboration.
• Educated patients and families on disease processes, medications and treatments.

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• Managed 500+ weekly cases for GR, Medical, and Covered California, ensuring accurate documentation and eligibility.
• Provide the following information and assistance regarding health insurance and benefits to patients
• Educates patients about health insurance enrollment process and programs.
• Completed production reports, Med-Cal reports, Communication Sheets, PCP changes and tracking.