Taniia Keys
Toledo,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Concierge
Nevaeh Salon & Spa
06.2024 - Current
- - Deliver exceptional, upbeat service in a luxury spa environment; maintain a positive, fun-loving energy for every guest.
- - Enforce all safety, hygiene, and health protocols to create a safe and serene experience.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Collaborated with team members to ensure seamless execution of daily operations and services.
- Managed client scheduling and appointment coordination to optimize service availability
Office Administrator
Window World of Ohio
08.2023 - 09.2023
- - Scheduled contractors and managed job logistics while ensuring safety standards in office and warehouse settings.
- - Handled 60–70 customer service calls daily, offering high-level support with a calm and professional tone.
- - Streamlined invoicing processes, improving efficiency and reducing workload by 6+ hours weekly.
Store Manager
Advance America
10.2017 - 07.2020
- Led a team in delivering exceptional customer support across in-person, phone, and community channels.
- Trained staff on safety, professionalism, and respectful client interactions.
- Spearheaded community events and local marketing initiatives to boost engagement.
- Analyzed sales data to identify trends and develop strategic merchandising plans.
- Oversaw cash management processes, reducing discrepancies and improving financial reporting accuracy.
Assistant Manager
Argo/Gallup Canoe & Kayak Livery – City of Ann Arbor
05.2016 - 08.2017
- Oversaw safety procedures for all guests and staff in high-volume outdoor recreation settings.
- Managed team morale, enforced policies, and responded quickly to emergencies and guest concerns.
- Created a light, fun, family-friendly environment while leading orientation and team-building events.
- Implemented inventory management strategies, optimizing equipment availability and usage.
Education
Bachelor of Arts and Science - Psychology, Human Development & Family Services
Bowling Green State University
Bowling Green, OHSkills
- Team leadership
- Sales proficiency
- Inventory management
- Goals and performance
- Recruiting and hiring
- Compliance awareness
- Cash management
Certification
- CPR/First Aid Certified
Languages
English
Native or Bilingual
Sign Language
Professional Working
Timeline
Spa Concierge
Nevaeh Salon & Spa
06.2024 - Current
Office Administrator
Window World of Ohio
08.2023 - 09.2023
Store Manager
Advance America
10.2017 - 07.2020
Assistant Manager
Argo/Gallup Canoe & Kayak Livery – City of Ann Arbor
05.2016 - 08.2017
Bachelor of Arts and Science - Psychology, Human Development & Family Services
Bowling Green State University