Christian A. Hyde-Rivera
Nashville,TN
Summary
Knowledgeable sales associate with strong background in providing exceptional customer service. Proven ability to enhance client satisfaction and streamline operations through effective communication and organizational skills. Demonstrated expertise in recommending products and closing sales while providing personalized guest experiences.
Overview
16
16
years of professional experience
Work History
Spa Concierge
1 Hotels
12.2021 - Current
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
Sales Associate
Dish Network Corp
01.2018 - 10.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Stylist/Lead Salesman
Nordstrom
11.2016 - 10.2017
- Nordstrom allowed me the opportunity of styling celebrities for their events
- Oversaw the team of workers at Nordstrom
- Led the highest average of sales for Nordstrom
Salesman
Macy's
04.2009 - 02.2014
- Worked in Men's Apparel & Footwear
- Jewelry Salesman
Intern for Hot 97 Radio
Emmis Communications
03.2012 - 07.2013
- Graphic Arts
- Art director's assistant
Education
High School Diploma -
New Jersey High School
1 year - Graphic Arts
McFatter Tech
Skills
- Customer service
- Sales
- Leadership
- Team player
- Reliability
- Ability to work under pressure
- Sales proficiency
- Strong interpersonal skills
Accomplishments
- Top sales associate for Dish Network
- Sold $600,000 - $700,000 worth of merchandise at Nordstrom, earning the opportunity of becoming a stylist intern
- Served as a Vendor for Channel at Macy's
Timeline
Spa Concierge
1 Hotels
12.2021 - Current
Sales Associate
Dish Network Corp
01.2018 - 10.2021
Stylist/Lead Salesman
Nordstrom
11.2016 - 10.2017
Intern for Hot 97 Radio
Emmis Communications
03.2012 - 07.2013
Salesman
Macy's
04.2009 - 02.2014
1 year - Graphic Arts
McFatter Tech
High School Diploma -
New Jersey High School
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