Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristina S. Garcia

Miami,FL

Summary

Dynamic luxury concierge and client service professional with over three years of experience in high-end hospitality, spa, and retail environments. A strong passion for Pilates, fitness, and wellness drives a commitment to creating elevated member experiences while anticipating client needs and ensuring seamless daily operations. Known for exceptional professionalism and adaptability, consistently exceeding expectations to cultivate authentic client relationships and contribute to team success. Proven track record of enhancing service delivery through a proactive approach and dedication to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Spa Concierge

The Biltmore Spa
08.2023 - Current
  • Deliver luxury wellness experiences by scheduling appointments, customizing services, and ensuring each client feels welcomed and valued.
  • Maintain accurate SOAP notes for client profiles and uphold confidentiality standards.
  • Promote and sell spa retail products, generating consistent revenue while educating guests on wellness benefits.
  • Support operations by handling financial transactions, staff communications, and inventory oversight.
  • Ensure smooth operations through opening/closing duties, voicemail management, and daily reporting.

Sales Representative

AT&T
12.2021 - 04.2022
  • Built strong rapport with customers to identify needs, tailor solutions, and exceed sales targets.
  • Delivered professional product demonstrations, highlighting features to align with lifestyle needs.
  • Managed POS system, processed online orders, and ensured accurate transactions under pressure.
  • Consistently met strict monthly quotas by leveraging communication, persuasion, and problem-solving skills.

Stylist

Levi Strauss & Co.
10.2021 - 12.2021
  • Styled and advised clients to align with personal style and brand image, enhancing customer loyalty.
  • Maintained fitting room efficiency, assisted multiple clients simultaneously, and optimized shopping flow.
  • Executed visual merchandising strategies and ensured the sales floor met brand presentation standards.
  • Operated POS system, managed returns/exchanges, and supported promotional campaigns.

Key Leader / Retail Associate

Loft by Ann Taylor
04.2021 - 10.2021
  • Supervised team schedules and provided leadership to ensure daily operations ran smoothly.
  • Tracked sales conversion data and supported store management in achieving performance goals.
  • Created attractive visual merchandising displays to promote seasonal trends and enhance sales.
  • Delivered personalized styling and attentive service, consistently meeting and exceeding client expectations.
  • Handled financial transactions and credit applications with accuracy and efficiency.

Education

Bachelor of Science - Psychology

Loyola University, New Orleans
New Orleans, LA
08-2023

Master's of Social Work - Social Work

Tulane University
New Orleans, LA
12-2025

Skills

  • Luxury Concierge & Client Service
  • Pilates & Wellness Enthusiast
  • Retail Merchandising & Styling
  • Sales & Goal Achievement
  • Hospitality & Member Experience
  • Time Management & Organization
  • Team Leadership & Collaboration
  • Bilingual: English & Spanish

Certification

CPR Certied

Languages

Bilingual: English & Spanish

Timeline

Spa Concierge

The Biltmore Spa
08.2023 - Current

Sales Representative

AT&T
12.2021 - 04.2022

Stylist

Levi Strauss & Co.
10.2021 - 12.2021

Key Leader / Retail Associate

Loft by Ann Taylor
04.2021 - 10.2021

Bachelor of Science - Psychology

Loyola University, New Orleans

Master's of Social Work - Social Work

Tulane University

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