Tanika Gross
Columbia,MO
Summary
Dynamic healthcare professional with proven expertise in customer service and confidentiality, honed at University of Missouri Health Care and Boone Hospital. Excelled in patient access and pharmacy roles, enhancing patient care through effective problem-solving and empathy. Skilled in insurance verification and HIPAA compliance, consistently improved service quality and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patinet Access Speicalist
University of Missouri Health Care
10.2017 - Current
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
Certified Pharmacy Technician
Boone Hospital
02.2016 - 09.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Pharmacy Technician Manager
Kilgores
09.2007 - 10.2015
- Streamlined inventory management for a well-stocked pharmacy with timely ordering and rotation of stock.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
Education
High School Diploma -
David H. Hickman High School
Columba, MO 06-2005
Skills
- Insurance verifying
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Customer Service
- Written and verbal communication
- Professionalism and Courtesy
- Problem-solving skills
- Confidentiality and HIPAA
Timeline
Patinet Access Speicalist
University of Missouri Health Care
10.2017 - Current
Certified Pharmacy Technician
Boone Hospital
02.2016 - 09.2017
Pharmacy Technician Manager
Kilgores
09.2007 - 10.2015
High School Diploma -
David H. Hickman High School
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