Tanika Davis
Ripley,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in CareLogic.
Overview
19
19
years of professional experience
Work History
Case Manager Specialist
Brightview Healthcare & Rehabilitation Center
Georgetown
06.2023 - 08.2024
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Facilitated successful client transitions from institutional settings to community-based living environments.
- Evaluated program effectiveness through ongoing monitoring and analysis of key performance indicators, driving continuous improvement efforts within the organization.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
PSR/MA
Brightview Healthcare & Rehabilitation Center
Georgetown , Ohio
03.2022 - 06.2023
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Carelogic to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Machine Operator
SunCoke Energy
Franklin Furnace, OH
08.2005 - 03.2022
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
Education
Chemical Dependency Counselor Assistant II -
Ohio Chemical Dependency Professional Board
High School Diploma -
Hillcrest High School
Evergreen, AL06.1993
Skills
- Insurance Verification
- Patient Engagement
- Demographics Information
- Caring and Empathetic
- Registration and Scheduling
- Reminder Calls
- Explaining Policy and Procedures
- Chart Pulling
- Resolving Problems
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Call Transfers
Timeline
Case Manager Specialist
Brightview Healthcare & Rehabilitation Center
06.2023 - 08.2024
PSR/MA
Brightview Healthcare & Rehabilitation Center
03.2022 - 06.2023
Machine Operator
SunCoke Energy
08.2005 - 03.2022
Chemical Dependency Counselor Assistant II -
Ohio Chemical Dependency Professional Board
High School Diploma -
Hillcrest High School