TANILAH MORGAN
Houston,United States
Summary
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
Texas Southern University
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Cashier
Whataburger
07.2024 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Served as a cheerful and helpful cashier two to four days per week
- Happily worked holidays and weekends, and aimed to provide the highest level of customer service possible
- Collected payments, issued receipts and neatly bagged items
- Worked well with other employees and listened carefully to directions from supervisors
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
Tax Preparer
Morgan Pro Tax Software
12.2023 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
High School diploma -
Debakey High School For Health Professionals
Houston, TX06.2024
Skills
- Excellent Listening Skills
- Reliable Money Management Skills
- Teamwork Skills
- Multitasking Skills
- Effective Sales Skills
- Problem Solving Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Customer and client relations
- Strong problem solver
- Scheduling and calendar management
- Recordkeeping
- Verbal communication
- Spreadsheets
Certification
Time Management Fundamentals
Windows 10: Manage and Maintain
PowerPoint Essential Training
Learning OneDrive
Writing a Cover Letter
Microsoft Cloud Fundamentals
Learning Excel Desktop
Digital Marketing Foundation
Introduction to WebDesign
Building a Flexible Career
Security Testing Essentials Training
Recovering from a Layoff
IT Help Desk for Beginners
Word Essential Training
Microsoft 365: Health and Security
Timeline
Administrative Assistant
Texas Southern University
09.2024 - Current
Cashier
Whataburger
07.2024 - Current
Tax Preparer
Morgan Pro Tax Software
12.2023 - Current
High School diploma -
Debakey High School For Health Professionals
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