Tanisa Smith-Symes

• Providing customer service for

all clients

• Completed intake forms (ROI) uploads into HMIS
• Generating nightly demographics reports HMIS
• Team leader

Communicating with operations, security, Clients and management Communicating resources, at the courtyard

• Facilitated communication between clients and other service providers.
• Assisted in conducting And identify key areas of service needs.

• Welcoming guests check-in new arrival
• Collect payments and Invoices
• communicating with staff security ,housekeeping maintenance, and management as needed
• Inform customers of all on-site amenities and any relevant information
• Handle and resolve guest complaints
• Communicate with guests and understand their individual needs
• Provided the best possible Customer service .
• Maintained clean, tidy and sanitized common areas for personnel and guests.
• Checked in and out designated equipment, keys and supplies.

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Monitored patient's telemetry
• Calling codes ,ordering EKG's
• Managing and working closely with RNs
• Answering telephones and completing forms related to the patients
• Develop and produce office flyers for important notifications, changes, office news and events
• Awareness of the environment finding areas of improvement.