Summary
Overview
Work History
Education
Skills
Leadership & Volunteer Opportunities
Timeline
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Tanisha Baker

Berkshire,NY

Summary

Motivated and friendly team player with over 15 years of experience in Retail, Customer Service, Sales, Management & Leadership, Childcare, and the Behavior Analysis field. Skilled in building customer and client relationships and understanding needs of the company and individuals. Strong communication and interpersonal skills for providing effective and unity driven work environment.

Overview

17
17
years of professional experience

Work History

Personal Shopper

Walmart
11.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintained positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostered supportive team atmosphere that encouraged professional growth.

Registered Behavior Technician

Pakolea Support Services
01.2021 - 09.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Nanny

Happy Kids Hawaii
03.2016 - 08.2023
  • Responsible for providing professional, fun and safe childcare for visitors and residents of Kauai.
  • CPR & First Aid Certified
  • Provided age appropriate toys and activities for children
  • Lead Nanny for Private Events

Registered Behavior Technician

Aptitude Habilitation Services
05.2019 - 01.2021
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Supported client using principles of applied behavior analysis.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Team Member/ Manager

Shave Ice Paradise
02.2014 - 03.2019
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
  • Responsible for opening and closing, handling cash and credit card transactions, Bank deposits, taking and preparing orders, taking inventory, putting in orders to vendors, and keeping a clean establishment while working in fast-paced environment.

Reservationist

Na Pali Coast Hanalei Tours
08.2013 - 12.2014
  • Responsible for opening and closing office, answering phone calls and emails from interested guests and activity desks.
  • Took reservations, handled check-ins and waivers, handled cash and credit card payments and transactions.
  • Prepared tour manifests and vouchers for boat captains, maintained safety protocols for tours.

Guest Service Representative

Princeville Ranch Adventures
07.2007 - 08.2011
  • Responsible for opening and closing, answering phone calls and emails from interested guests and activity desks.
  • Took reservations, utilized discounts and promotions to make the sale.
  • Handled check-ins and cash and credit card transactions.
  • Made confirmation called to guests, and completed vouches and tour manifests.

Education

Bachelor of Science - Psychology & Christian Counseling

Liberty University
Lynchburg, VA
05.2018

Associate of Arts - Liberal Arts And Sciences

Kauai Community College
Kauai, Hawaii
01.2015

High School Diploma -

Kapaa High School
Kapaa, HI
06.2007

Skills

  • 60 WPM
  • Adaptive Team Player
  • Effective Communicator
  • Punctual & Reliable
  • Friendly & Respectful
  • Customer Service Skills
  • Leadership Qualities
  • CPR & First Aid Certified
  • Autism Spectrum & Applied Behavior Analysis Knowledge

Leadership & Volunteer Opportunities

2003-2007: I served as the Secretary and Vice President of the Kapaa High School Spanish Club

2008-2011: I served as the Secretary, Vice President, and President of Chi Alpha Campus Ministries on the Kauai Community College Campus

2011-2013: Volunteered with Youth With A Mission, a Non-Profit Missions Organization. Participated in extended volunteer work in Kona Hawaii, and Mozambique. Co-lead a team to Brazil and worked with churches and orphanages.

2012-2017: Volunteered at Youth With A Mission for their Infusion Youth Camp for 7 consecutive summers. Staffed Youth Camps which lasted 10 days. Responsible to leading a small group, encouraging students and keeping them engaged in teachings and activities, and cultivated a safe place for students so share their feelings, struggles and experiences.

2014-2020: Taught Sunday School to children ages 6-8 years old at Calvary Chapel North Shore.

2017-2019: Volunteered with Camp Agape Kauai, a camp for children whose parents are incarcerated or are in forster care, as a Mentor/Mentor Lead. Helped Cultivate a safe environment for children who had been through difficult or traumatic life events.

2020-2023: Volunteered as a small group leader for STOKE Youth Group at Kalaheo Missionary Church. Cultivated a safe space for middle school and high school students to share experiences, struggles and encourage them in their faith.

2022-2023: Acted as a Registered Behavior Technician Lead and provided additional ABA support to other RBTs with generalization, client de-escalation, material making, covered breaks, assisted BCBAs with additional work tasks.

Timeline

Personal Shopper

Walmart
11.2023 - Current

Registered Behavior Technician

Pakolea Support Services
01.2021 - 09.2023

Registered Behavior Technician

Aptitude Habilitation Services
05.2019 - 01.2021

Nanny

Happy Kids Hawaii
03.2016 - 08.2023

Team Member/ Manager

Shave Ice Paradise
02.2014 - 03.2019

Reservationist

Na Pali Coast Hanalei Tours
08.2013 - 12.2014

Guest Service Representative

Princeville Ranch Adventures
07.2007 - 08.2011

Bachelor of Science - Psychology & Christian Counseling

Liberty University

Associate of Arts - Liberal Arts And Sciences

Kauai Community College

High School Diploma -

Kapaa High School
Tanisha Baker