Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Bordenave

Salt Lake City,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.

Overview

6
6
years of professional experience

Work History

CSM

Zions First National Bank
03.2025 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

PERSONAL BANKER

Wells Fargo
02.2023 - 11.2024
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit
  • Promoted financial products by maintaining excellent service offering knowledge
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
  • Followed up with customers to gather feedback and provide additional assistance

TELLER

Wells Fargo
01.2022 - 02.2023
  • Monitored and verified suspicious activity on customer accounts
  • Received loan and utility payments, sending funds to correct destinations
  • Maintained friendly and professional customer service

CASHIER

Walmart
02.2019 - 01.2022
  • Identified and resolved discrepancies and errors in customer accounts
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Restocked and organized merchandise in front lanes

Education

High School Diploma -

Jordan High School
Sandy, UT
05.2021

Skills

  • Financial Advisement
  • Customer Satisfaction
  • Client Relationship Management
  • Portfolio Assessment
  • Branch Operations
  • Sales Expertise
  • Loss Mitigation
  • Cash Handling
  • Personal Advising
  • Account Management
  • ID Verification
  • Financial Services

Timeline

CSM

Zions First National Bank
03.2025 - Current

PERSONAL BANKER

Wells Fargo
02.2023 - 11.2024

TELLER

Wells Fargo
01.2022 - 02.2023

CASHIER

Walmart
02.2019 - 01.2022

High School Diploma -

Jordan High School
Tanisha Bordenave