Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tanisha Van Engen

Tanisha Van Engen

Clarendon Hills,IL

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

11
11
years of professional experience

Work History

Account Manager

TMC LOGISTICS
Naperville, IL
07.2021 - 03.2024
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Paid attention to detail while completing assignments.
  • Managed approximately 30 customers on daily basis.

Data Entry Clerk

IPSOS
Chicago, IL
05.2015 - 07.2021
  • Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
  • Updated and maintained customer information, documents and records.
  • Conducted audits of existing data entry processes.
  • Entered 1,500 daily of data into various computer systems accurately using Microsoft Office Suite.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Customer Service Representative

CH Robinson
Chicago, IL
06.2013 - 05.2015
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided
  • Managed 2 high value customers.

Education

No Degree - Paralegal

Regent University
Virginia Beach, VA
12.2024

Skills

  • Account Management
  • Point of sale operation
  • Order Processing
  • Client Relationship Building

Timeline

Account Manager

TMC LOGISTICS
07.2021 - 03.2024

Data Entry Clerk

IPSOS
05.2015 - 07.2021

Customer Service Representative

CH Robinson
06.2013 - 05.2015

No Degree - Paralegal

Regent University
Tanisha Van Engen