Tanisha Donald-Johnson
Chicago,IL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Embrace Living Communities
Oak Brook, IL
04.2016 - Current
- Provided guidance and support to co-workers on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with tenants to gain insights into their needs.
- Resolved tenant inquiries and complaints requiring management-level escalation.
- Enters service requests and I issue them to maintenance team members.
- Processes completed service requests from maintenance team members and updates the facilities systems accordingly.
- Generate EIV reports monthly, prepares special claims, and inspect apartment turnovers.
- Input IHDA Data entries, collects, records, deposits rent payments, and any other miscellaneous income items.
- Prepares monthly newsletters and maintains a monthly calendar.
- Trained in generating Housing Assistance Payments (HAP).
Office Assistant
Embrace Living Communities
Oak Brook, IL
03.2015 - 04.2016
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to multiple departments as needed.
- Managed inventory of office supplies and placed orders when needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Prepared documents for re-certification.
Childcare Worker
Passages Alternative Living
Chicago, IL
04.2013 - 02.2015
- Supervised and monitored the safety of children in my care.
- Facilitated group activities designed to promote socialization among peers.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
Education
High School Diploma -
Kenwood Academy
Chicago, IL06-1995
Some College (No Degree) -
Kennedy-King College
Chicago, ILSkills
- Task Delegation
- Staff Supervision
- Resident rapport
- Team motivation
- Workload Management
- Employee engagement
Timeline
Assistant Manager
Embrace Living Communities
04.2016 - Current
Office Assistant
Embrace Living Communities
03.2015 - 04.2016
Childcare Worker
Passages Alternative Living
04.2013 - 02.2015
High School Diploma -
Kenwood Academy
Some College (No Degree) -
Kennedy-King College
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