Tanisha Hollingsworth

• Greeted and assisted visitors, fostering a professional and welcoming environment.
• Supported the President and executive leadership by coordinating meetings, preparing materials, and managing incoming mail and packages, ensuring smooth office operations.
• Maintained confidential documents and handled sensitive information with discretion and professionalism.
• Facilitated communication between executives, staff, and external contacts, ensuring timely follow-up and accurate information flow.
• Enhanced HR efficiency by coordinating onboarding, maintaining accurate employee records, managing job postings, and communicating with applicants.

• Greeted and assisted visitors, fostering a professional and welcoming environment.
• Supported the President and executive leadership by coordinating meetings, preparing materials, and managing incoming mail and packages, ensuring smooth office operations.
• Maintained confidential documents and handled sensitive information with discretion and professionalism.
• Facilitated communication between executives, staff, and external contacts, ensuring timely follow-up and accurate information flow.
• Enhanced HR efficiency by coordinating onboarding, maintaining accurate employee records, managing job postings, and communicating with applicants.

• Verified patient insurance eligibility and coverage across multiple systems to ensure accurate claim submission and timely reimbursement.
• Collaborated with patients, providers, and coding/authorization teams to resolve complex billing discrepancies and ensure accurate documentation for proper coding.
• Conducted detailed account reviews to identify discrepancies, correct errors, and escalate issues requiring higher-level review.
• Documented all interactions, actions taken, and follow-up requirements in patient accounts with compliance to organizational standards.
• Utilized strong de-escalation skills to address sensitive concerns, ensuring a positive patient experience while maintaining professionalism and empathy.

• Audited patient accounts for accurate processing of financial contracts and payment adjustments.
• Reviewed and resolved payment discrepancies, supporting dental offices and improving cash flow.
• Followed up on insurance payments issued directly to patients and coordinated with guarantors to secure payment.
• Created patient profiles, scheduled appointments, and managed emergency coordination with dental offices.
• Created and closed financial contracts for over 900 dental offices.

• Managed inbound and outbound calls for delinquent credit card accounts, resolving past-due balances..
• Maintained accurate documentation of account activity and collection efforts to ensure compliance..
• Negotiated payment arrangements to bring the account current
• Handled challenging customer interactions professionally, balancing empathy and assertiveness to achieve account resolution.

Supported new-hire training through side-by-side coaching, demonstrating best practices in account management, customer communication, and system navigation.

• Maintained strong performance metrics by consistently meeting call volume, payment arrangement, and quality assurance goals.
• Managed collections process for high-volume accounts, ensuring timely payments and reducing delinquency rates.
• Utilized CRM systems to track account statuses and document customer interactions accurately.
• Analyzed account data to identify trends, recommending proactive measures to improve collections performance.