Tanisha Hollingsworth
Professional Customer Service
Las Vegas,NV
Summary
Over 25 years of providing customer-focused service in healthcare, dental, financial services, and call center environments. Proficient in insurance verification, account maintenance, auditing, and payment processing. Experienced in interpreting EOBs, addressing billing discrepancies, and navigating multi-system platforms with accuracy. Adept at scheduling, appointment coordination, referral processing, and cross-department communication.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Worldwide Care Group
01.2024 - Current
- Greeted and assisted visitors, fostering a professional and welcoming environment.
- Supported the President and executive leadership by coordinating meetings, preparing materials, and managing incoming mail and packages, ensuring smooth office operations.
- Maintained confidential documents and handled sensitive information with discretion and professionalism.
- Facilitated communication between executives, staff, and external contacts, ensuring timely follow-up and accurate information flow.
- Enhanced HR efficiency by coordinating onboarding, maintaining accurate employee records, managing job postings, and communicating with applicants.
Sr. Customer Service Representative
NYU Langone Health
02.2022 - 12.2023
- Verified patient insurance information across multiple systems to ensure accurate claim submission and timely reimbursement.
- Served as a liaison between patients, providers, and coding/authorization teams resolved complex billing coding.
- Conducted detailed account reviews to identify discrepancies, correct errors, and escalate issues requiring higher-level review.
- Documented all interactions, actions taken, and follow-up requirements in patient accounts with compliance to organizational standards.
- Utilized strong de-escalation skills to address sensitive concerns, ensuring a positive patient experience while maintaining professionalism and empathy.
Patient Payments Support
Pacific Dental Services
11.2017 - 01.2022
- Audited patient accounts to verify correct processing of change forms, financial contracts, and payment adjustments completed by offshore employees.
- Trained new hires on payment workflows, system navigation, billing procedures, and quality standards to ensure operational excellence.
- Identified insurance payments sent directly to patients; conducted outreach to secure payments and maintain accurate financial records.
- Performed detailed research to resolve payment discrepancies, support field offices, and recover outstanding balances.
- Escalated urgent or emergency situations to dental offices promptly to ensure timely patient care.
- Created and closed financial contracts.
Collections Specialist II
Credit One Bank
06.2016 - 01.2017
- Contacted cardholders regarding past-due balances, addressing inquiries and providing account guidance.
- Persuaded cardholders to make payments or schedule future payments, achieving timely resolution of outstanding balances.
- Documented account activity and updated records to ensure accurate tracking of actions taken to resolve balances.
FE Collections Representative
Credit Acceptance
07.2011 - 06.2016
- Communicated clear expectations to past-due customers regarding payment obligations and negotiated workable solutions to bring accounts current.
- Utilized dual-screen systems to efficiently navigate customer accounts, document interactions, and process updates in real time.
- Handled and processed sensitive financial information and payment data with accuracy and adherence to compliance and privacy regulations.
- Supported new-hire training through side-by-side coaching, demonstrating best practices in account management, customer communication, and system navigation.
- Maintained strong performance metrics by consistently meeting call volume, payment arrangement, and quality assurance goals.
Education
No Degree - Business Management
University of Phoenix
Las Vegas12-2026
Skills
EPIC CRM MS Office Meditech Salesforce Cerner
Timeline
Administrative Assistant
Worldwide Care Group
01.2024 - Current
Sr. Customer Service Representative
NYU Langone Health
02.2022 - 12.2023
Patient Payments Support
Pacific Dental Services
11.2017 - 01.2022
Collections Specialist II
Credit One Bank
06.2016 - 01.2017
FE Collections Representative
Credit Acceptance
07.2011 - 06.2016
No Degree - Business Management
University of Phoenix