Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Hurst

Birmingham,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Social Security Adminstration
Birmingham, AL
04.2026 - Current
  • Processed applications for Social Security benefits efficiently.
  • Assisted clients with inquiries about benefits and services.
  • Maintained accurate records of client interactions and documentation.

Retail Banker II

Woodforest National Bank
Hoover, Alabama
03.2025 - 04.2026
  • Processed deposits, withdrawals, and loan applications efficiently.
  • Assisted customers with account inquiries and banking services.
  • Educated clients on banking products and services available.

Samsung Expert

Best Buy
Hoover
09.2015 - 08.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed routine responsibilities to ensure smooth operations.

Branch Operations Manager

Wells Fargo
Birmingham, AL
01.2023 - 09.2023
  • Supervised staff to enhance customer service and operational performance.
  • Implemented process improvements to streamline workflows and reduce errors.
  • Managed daily operations to ensure efficient branch functionality.

Education

Clay Chalkville High School
Pinson, AL

Bachelor of Arts -

Auburn University At Montgomery
Montgomery, AL

Skills

  • Customer service
  • Application processing
  • Banking operations
  • Record maintenance
  • Client relationship management
  • Process improvement
  • Customer issue resolution
  • Effective communication
  • Problem solving
  • Time management
  • Team collaboration
  • Adaptability

Timeline

Customer Service Representative

Social Security Adminstration
04.2026 - Current

Retail Banker II

Woodforest National Bank
03.2025 - 04.2026

Branch Operations Manager

Wells Fargo
01.2023 - 09.2023

Samsung Expert

Best Buy
09.2015 - 08.2024

Clay Chalkville High School

Bachelor of Arts -

Auburn University At Montgomery
Tanisha Hurst