TANISHA JOSEPH
Humble,USA
Summary
Seeking to utilize my admirable welcoming attitude and friendly customer service skills in the delivery of high quality service. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Magellan solutions
06.2025 - Current
- Answers incoming calls for a business or organization
- Directs calls to the appropriate person, department, or extension
- Takes messages and ensures they are delivered to the correct recipient
Appleone
10.2024 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Complaint handling
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
GetixHealth
07.2022 - 10.2024
- Transfers calls internally or externally as needed
- Greets callers and provides basic information (e.g., office hours, location)
- Monitors multiple phone lines simultaneously
- Handles phone system issues or reports technical problems to IT
CONCIERGE
Bay Parc apartments
01.2020 - 09.2021
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
CUSTOMER SERVICE REPRESENTATIVE
Convey Health
01.2021 - 05.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
SECURITY
Wess Security
01.2020 - 08.2020
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
High School Diploma -
Miami Springs Senior Highschool
Miami, FL06-2019
No Degree - Nursing
Lone Star College
KingwoodSkills
- Ability to copy, scan, input data, and fax
- Microsoft Office
- Cooperation within assigned group work and individual assignments
- Excellent customer communication skills with an energetic, and welcoming attitude
- Experienced in programs, such as: Excel, Microsoft Word, Powerpoint, Prezi, and Publisher
- Complaint Resolution
- Product Knowledge
- Problem Resolution
Certification
- Lone Star College System - Spring, TX Nursing, 01/2024
- Miami Springs Senior High School - Miami Springs, FL High School Diploma 06/2019
- Certification in NAF Principles of Hospitality, Tourism, and Management
- DECA Student Marketing Club Member (2018)
- Obtained NAFTrack certifications, (2019)
- Phlebotomy Certification
- Cpr license
LANGUAGES
English
Timeline
Magellan solutions
06.2025 - Current
Appleone
10.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
GetixHealth
07.2022 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE
Convey Health
01.2021 - 05.2021
CONCIERGE
Bay Parc apartments
01.2020 - 09.2021
SECURITY
Wess Security
01.2020 - 08.2020
High School Diploma -
Miami Springs Senior Highschool
No Degree - Nursing
Lone Star College