TANISHA LOVE
Stockton,CA
Summary
Highly organized and eager to interact with patients | Thorough receptionist with impeccable office skills | Meticulous manager of patient records, including health history forms and admission and discharge documents | Trustworthy enforcer of HIPAA laws to ensure patient privacy | Diligent in relaying information between healthcare personnel Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
18
18
years of professional experience
Work History
Unit Secretary
UCD Medical Center
12.2023 - Current
- Fostered good public/employee relations by displaying a positive attitude and by offering timely advice Performed data entry and retrieval, ordered and stocked supplies, and operated office machines Facilitated smooth relations between hospital departments through problem- solving and promoting teamwork Processed and distributed mail, arranged transport services, and assembled welcoming packets for patients and new employees, including RNs and volunteers Trained and supervised new employees and volunteers to ensure they complied with hospital rules and regulations Delivered laboratory specimens and picked up units of blood from the blood bank for transfusions Faxed and picked up prescriptions for discharge patients ordered by physicians, charge nurses, floor RNs, and other appointed hospital staff
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
Home Care Support
The County of San Joaquin
01.2021 - 09.2023
- Administered medication to clients, conducted temperature checks, and kept a journal of daily activities with 100% safety record Accompanied clients to doctor’s appointments and served as patient advocate by using medical knowledge Cleaned house, cooked healthful meals, and bought groceries for clients
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed and implemented care plans for clients.
Unit Clerk
UC Davis Medical Center Health System
10.2006 - 09.2019
- Fostered good public/employee relations by displaying a positive attitude and by offering timely advice Performed data entry and retrieval, ordered and stocked supplies, and operated office machines Facilitated smooth relations between hospital departments through problem- solving and promoting teamwork Processed and distributed mail, arranged transport services, and assembled welcoming packets for patients and new employees, including RNs and volunteers Trained and supervised new employees and volunteers to ensure they complied with hospital rules and regulations Delivered laboratory specimens and picked up units of blood from the blood bank for transfusions Faxed and picked up prescriptions for discharge patients ordered by physicians, charge nurses, floor RNs, and other appointed hospital staff
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Certificate in Career Studies -
Portland Community College
1998
Certificate in Early Childhood Development -
Delta Community College
1997
Skills
- Patient and Caregiver Education
- Emotional Support
- Critical Thinking
- Demographics Information
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- EMR / EHR
- Collaboration and Teamwork
- Supply Ordering
- Problem-Solving
- Adaptable and Flexible
- Organization and Time Management
Timeline
Unit Secretary
UCD Medical Center
12.2023 - Current
Home Care Support
The County of San Joaquin
01.2021 - 09.2023
Unit Clerk
UC Davis Medical Center Health System
10.2006 - 09.2019
Certificate in Career Studies -
Portland Community College
Certificate in Early Childhood Development -
Delta Community College