JAZMINE DIXON
TYRONE,GA
Summary
Dedicated Unit Secretary with successful experience in fast-paced office settings. Hardworking Team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Extremely knowledgeable in medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary
Piedmont Urgent Care By Wellstreet
11.2021 - Current
- Increased medication sales by 90%
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager to ensure each patient needs are being met.
- Mentored new hires, resulting in stronger staff development and increased productivity.
HOSPICE AIDE
SOUTHERN GRACE HOSPICE
12.2017 - 11.2021
- Supported needs of 10+ residents under long-term care
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Comforted family members, offered attentive listening and high level of emotional support.
PREP COOK/ SKILL TRAINER
CRACKER BARREL OLD COUNTRY STORE
08.2012 - 07.2017
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained high standards of customer service during high-volume, fast-paced operations
- Verified that prepared food met all standards for quality and quantity
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and mentored new personnel hired to fulfill various roles in the store.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Associate of Science - Sterile Processing Technology
Southern Crescent Technical College
Griffin, GA05.2022
Associate of Science - Health Sciences
Gordon State College
Barnesville, GA05.2016
Skills
- Coaching and Training
- Medication Inventory
- Patient Confidentiality
- Incoming Call Management
- EMR Systems
- Patient Education
- Payment Collection
- Unit Secretary Training
- Adaptable and Flexible
- Teamwork and Collaboration
- Ordering and Stocking Medications
- Answering Patient Questions
- Dispensing Medications
- Sales Expertise
- Compelling Leadership Skills
Accomplishments
- Ranked #1 in Fairburn for top medication sales.
- Trained multiple new unit secretary's on clinic policies, procedures and best practices.
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nursing Assistant
- SPT - Sterile Processing Technician
Timeline
Unit Secretary
Piedmont Urgent Care By Wellstreet
11.2021 - Current
HOSPICE AIDE
SOUTHERN GRACE HOSPICE
12.2017 - 11.2021
PREP COOK/ SKILL TRAINER
CRACKER BARREL OLD COUNTRY STORE
08.2012 - 07.2017
Associate of Science - Sterile Processing Technology
Southern Crescent Technical College
Associate of Science - Health Sciences
Gordon State College
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