Summary
Overview
Work History
Education
Skills
References
Timeline
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Tanisha Marshall

Tanisha Marshall

Brooklyn,United States

Summary

I am an organized and motivated person eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Medical Secretary

Allied Medical Associates
Brooklyn, NY
11.2020 - 03.2024
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Documented and responded to incoming correspondences to address questions.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.

Lead Hostess

The Django
New York, NY
09.2017 - 10.2018
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Education

High School Diploma -

Brooklyn High School of The Arts
Brooklyn, NY
06.2005

Associate of Arts - Communications

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Relationship Building
  • Teamwork and Collaboration
  • Problem-Solving
  • Issue Resolution
  • Analytical Thinking
  • Goal Setting
  • Giving Constructive Feedback
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Excellent Phone Etiquette
  • Client Support
  • Attention to Detail
  • Decision Making
  • Service Explanations

References

  • Available upon request

Timeline

Medical Secretary

Allied Medical Associates
11.2020 - 03.2024

Lead Hostess

The Django
09.2017 - 10.2018

High School Diploma -

Brooklyn High School of The Arts

Associate of Arts - Communications

Borough of Manhattan Community College of The City University of New York

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Tanisha Marshall