Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic

Tanisha Morales

San Antonio,Texas

Timeline

Customer Service Representative

Amazon
01.2024 - 03.2025

Traffic Control Customer Service

AWP Traffic Control
12.2023 - 09.2024

High School Diploma -

John Jay High School
2015.08 - 2018.05

Work History

Customer Service Representative

Amazon
01.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for process of Payments , products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.

Traffic Control Customer Service

AWP Traffic Control
12.2023 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

John Jay High School
San Antonio, TX
2015.08 - 2018.05

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Transaction monitoring
  • Identity verification
  • Ethical standards
  • Anti-fraud policies
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Telephone and email etiquette
  • Decision-making
  • Detail-oriented
  • Self motivation
  • Goal setting
  • Professionalism
  • Public speaking

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementHealthcare benefitsWork from home optionPaid time offFlexible work hours

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Tanisha Morales