Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Tanisha Munford

McDonough,GA

Summary

Experienced healthcare professional with a strong background in customer service and administrative roles. Skilled at resolving patient and customer issues through effective problem-solving and meticulous attention to detail. Proven ability to work autonomously or collaboratively as part of a team. Thrives in fast-paced environments, delivering top-notch customer service to patients and customers alike.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Uber Driver

Hertz
04.2025 - Current
  • Follow all relevant traffic laws and safety regulations.
  • Utilize GPS and other navigation tools to plan routes and stay on schedule.
  • Achieve safe driving records by consistently following traffic rules and regulations.
  • Deliver goods and products to customer on time and in excellent condition.
  • Improve customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Utilize strong communication skills while interacting with diverse group of riders

Package Delivery Driver

Veho Delivery Service
01.2025 - Current
  • Deliver packages to customer doorsteps and business offices.
  • Complete on-time deliveries by choosing best and most efficient routes.
  • Improve customer satisfaction by ensuring timely and accurate deliveries of products.
  • Verify accuracy of all deliveries against order forms.
  • Process new hire paperwork
  • Uphold high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Utilize GPS to plan delivery routes with focus on efficiency and deadline management.

Uber Driver

Uber
05.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Desk Clerk

Eagle Management Services
05.2021 - 05.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.

Personal Care Provider

DSP CSS Healthcare
04.2015 - 08.2022
  • Provided personal care services, including bathing, dressing, and toileting for autistic and down syndrome patients
  • Prepared meals
  • Provided emotional support and companionship
  • Assisted with daily living activities
  • Implemented individualized care plans based on patient needs and goals

Office Assistant

Kid’s Avenue Pediatrics
08.2003 - 04.2012
  • Perform patient check-in and check-out duties
  • Schedule patient appointments and out-patient procedures
  • Verify insurance coverage for patient visits
  • Process patient referrals to specialists

Education

No Degree - Registered Behavior Technician

Autism Partner Association
Atlanta, GA
01-2025

Pre-Med Biology

Georgia Perimeter College
Clarkston, GA
01.2003

Pre-Med Biology

Georgia Southern University
Statesboro, GA
01.2000

Skills

  • Working knowledge of Microsoft Office programs
  • Cultural awareness
  • Multitasking and organization
  • Schedule management
  • Strong working relationships

Personal Information

Title: PTCB Certified Pharmacy Technician, State of GA registered Pharmacy Technician

Certification

  • RBT - Registered Behavior Technician

Timeline

Uber Driver

Hertz
04.2025 - Current

Package Delivery Driver

Veho Delivery Service
01.2025 - Current

Uber Driver

Uber
05.2024 - Current

Desk Clerk

Eagle Management Services
05.2021 - 05.2024

Personal Care Provider

DSP CSS Healthcare
04.2015 - 08.2022

Office Assistant

Kid’s Avenue Pediatrics
08.2003 - 04.2012

Pre-Med Biology

Georgia Perimeter College

Pre-Med Biology

Georgia Southern University

No Degree - Registered Behavior Technician

Autism Partner Association

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