Jessica Holcomb Caron
Rohnert Park,CA
Summary
Highly experienced pharmacy technician with 20 years of experience and a solid background at Costco Wholesale. Adept in medication dispensing and workflow optimization. Excels in team collaboration and customer service, significantly enhancing pharmacy productivity and customer satisfaction. Certified in handling confidential information, showcasing a blend of technical proficiency and empathetic patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Costco Wholesale
Rohnert Park, CA
03.2007 - Current
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
- Stock, label, and inventory medication to keep accurate records.
- Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solve customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increase overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assist in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Support inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collect co-payments, or full payments, from customers.
- Proactively identify potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Utilize pharmacy management software to process prescriptions efficiently.
- Support insurance claim processing, facilitating smoother patient transactions.
- Provide exceptional customer service, resolving queries and concerns with empathy, and professionalism.
Pharmacy Technician
Sav-On Pharmacy
La Jolla, CA
02.2003 - 12.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Supported insurance claim processing, facilitating smoother patient transactions.
Education
Associate Of Arts -
Santa Rosa Junior College
Santa Rosa, CA2009
Pharmacy Technician Program - Career Certificate Pharmacy Technician
UEI College
San Diego, CA2003
Skills
- Problem-solving
- Resolving customer support issues
- Team collaboration
- Workflow optimization
- Accountable
- Responsible
- Reliable
- Fast learner
- Adaptable
- Detail-oriented
- Task switching
- Time management
- Insurance billing
- Medication dispensing
- Processing payments
- Interpreting and processing medication orders
- Supply restocking
- Working knowledge of Microsoft office programs
Certification
Certified Pharmacy Technician
(CPhT)- PTCB
Current Pharmacy Technician License issued by the California State Board of Pharmacy
Additional Information
Up to date with all current CDC-recommended vaccinations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Pharmacy Technician
Costco Wholesale
03.2007 - Current
Pharmacy Technician
Sav-On Pharmacy
02.2003 - 12.2004
Associate Of Arts -
Santa Rosa Junior College
Pharmacy Technician Program - Career Certificate Pharmacy Technician
UEI College