Tanisha Pimentel-Perez
Lowell,MA
Summary
Adept at managing high-stress situations and resolving customer disputes, I significantly enhanced loyalty at Automated Health Systems Inc. through empathetic service. My proficiency in advanced computer systems and HIPAA compliance, coupled with a strong customer service orientation, has consistently improved patient safety and satisfaction.
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Automated Health Systems Inc.
08.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Bedford Federal Credit Union
09.2020 - 06.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Registered Pharmacy Technician
CVS Pharmacy
08.2018 - 12.2018
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
Customer Care Technician
Injured Workers Pharmacy
10.2016 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Handled all incoming documents and prescriptions submitted
Registered Pharmacy Technician
Long Term Pharmacy Solutions
08.2014 - 08.2016
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Filled and dispensed medications for Hospice care and group homes.
Education
CCMA Certification, First Aid|CPR Certification - Medical Assisting
LARE Institute
Andover, MA09-2024
Skills
- Customer Service
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- HIPAA Compliance
- Immunization Administration
- Vital Sign Monitoring
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA). #Y7A7W8Y7
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). #R3N9A6B4
- Basic Life Support and First Aid - American Red Cross - 7/18/2024
Timeline
Customer Service Representative
Automated Health Systems Inc.
08.2023 - 03.2024
Customer Service Representative
Bedford Federal Credit Union
09.2020 - 06.2021
Registered Pharmacy Technician
CVS Pharmacy
08.2018 - 12.2018
Customer Care Technician
Injured Workers Pharmacy
10.2016 - 08.2018
Registered Pharmacy Technician
Long Term Pharmacy Solutions
08.2014 - 08.2016
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA). #Y7A7W8Y7
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). #R3N9A6B4
- Basic Life Support and First Aid - American Red Cross - 7/18/2024
CCMA Certification, First Aid|CPR Certification - Medical Assisting
LARE Institute
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