Tanisha Scott
Summary
Seasoned Recovery Coordinator with significant experience in developing and implementing recovery strategies within diverse settings. Strong background in coordinating care and support. Possessing strong communication skills, ability to build effective relationships with clients, staff and external agencies. Noteworthy impact made at previous roles includes streamlined processes, improved client outcomes, and increased team efficiency.
Overview
12
12
years of professional experience
Work History
Revenue Recovery Coordinator
Landstar Carrier Services
Jacksonville
02.2025 - 05.2026
- Coordinated recovery efforts for damaged freight and logistics shipments.
- Documented recovery processes and maintained detailed records of incidents.
- Maintained accurate documentation of all contact with clients in accordance with agency policies and procedures.
- Communicated effectively with carriers to resolve shipping issues promptly.
- Assisted in the development of recovery plans for lost or delayed shipments.
- Collaborated with customer service to address client inquiries and concerns.
Collections Account Manager
J.P Morgan Chase Bank
Orlando
11.2019 - 12.2025
- Managed collections processes to ensure timely recovery of delinquent accounts.
- Analyzed account data to identify trends and recommend collection strategies.
- Collaborated with cross-functional teams to resolve customer disputes effectively.
- Maintained compliance with regulatory standards in all collections activities.
- Communicated with customers to negotiate payment arrangements and resolve issues.
Collections Account Manager
Ally Financial Inc.
Jacksonville
06.2019 - 11.2019
- Maintained compliance with regulatory standards in all collections activities.
- Communicated with customers to negotiate payment arrangements and resolve issues.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
Wealth Management customer service
Merrill Lynch
Jacksonville
01.2018 - 06.2019
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed customer inquiries via phone, email, and chat platforms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Collections Account Manager
TD Bank
Jacksonville
04.2014 - 12.2017
- Managed collections processes to ensure timely recovery of delinquent accounts.
- Analyzed account data to identify trends and recommend collection strategies.
- Collaborated with cross-functional teams to resolve customer disputes effectively.
- Maintained compliance with regulatory standards in all collections activities.
- Communicated with customers to negotiate payment arrangements and resolve issues.
Education
Jean Ribault High School
Jacksonville, FLSkills
Transformative Recovery Coordinator with extensive experience in developing and executing recovery strategies across varied environments Expertise in coordinating care and fostering collaborative relationships with clients, staff, and external agencies Achievements include streamlined processes and enhanced client outcomes, driving improved team efficiency
Timeline
Revenue Recovery Coordinator
Landstar Carrier Services
02.2025 - 05.2026
Collections Account Manager
J.P Morgan Chase Bank
11.2019 - 12.2025
Collections Account Manager
Ally Financial Inc.
06.2019 - 11.2019
Wealth Management customer service
Merrill Lynch
01.2018 - 06.2019
Collections Account Manager
TD Bank
04.2014 - 12.2017
Jean Ribault High School