Tanisha Simeon
Dania
Summary
Amazing manager with a proven track record at Charleys Philly Cheese Steak, enhancing customer satisfaction through effective conflict resolution and innovative service protocols. Skilled in team leadership and staff training, I optimized performance and reduced waste, fostering a productive environment that engaged employees and elevated service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Charleys Philly Cheese Steak
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma - Nursing Science
Broward College
Fort Lauderdale, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
Certification
Im a certified medical assistant and trained to do EKG and phlebotomy if needed.
Languages
Creole
Native or Bilingual
Timeline
Manager
Charleys Philly Cheese Steak
06.2021 - Current
High School Diploma - Nursing Science
Broward College
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