Tanisha Slaughter
Fort Worth,TX
Summary
Results-driven customer service specialist/Accounts Payable professional with a strong desire to make a positive impact. Known for upbeat attitude and effective management of multiple tasks simultaneously, ensuring successful achievement of project goals. Skilled in overseeing reception duties and coordinating purchasing functions, with a keen eye for detail and exceptional organizational abilities. Proficient in business correspondence, travel arrangements, and event coordination, consistently delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
05.2024 - Current
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
Customer Service/Sales
The Home Depot
01.2023 - Current
- Provide fast friendly service by actively seeking out customers to assess their needs.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Service Center Support Billing
FedEx Freight
05.2022 - 12.2022
- Perform administrative/clerical functions, including maintaining files, answering phones, data entry, and providing accurate information and assistance to customers.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Researched and resolved billing discrepancies to enable accurate billing.
Behavioral Instructional Assistant
Anaheim Union High School
12.2015 - 12.2022
- Follow behavior support plans, identify emotional disturbances, and document daily activities of students.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
General Education -
George Washington Preparatory High School
Los Angeles, CASkills
- Invoice Processing
- Payment Processing
- Sales Support
- Teamwork and Collaboration
- Maintain in-stock condition of assigned areas
- Recommend products needed for improvements projects
Specialknowledge
- Safety and Monitoring
- HIPAA Regulations
- EMR
- Medication Risks
- Healthcare Software
- Medical Terminology
Skills - Relatedskills
- Huge working experience as an administrative assistant, customer support representative
- In depth knowledge of financial aid administration
- Proficient with Microsoft (Word, Excel and, Access, Power Point)
- Ability to apply commonsense understanding to carry out instructions
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to participate as a team member
- Electric Pallet Jacks
- Attention to Detail
- Forklift Operator Certification
- Materials Handling Safety Training
- Damage Prevention
Timeline
Billing Customer Service Representative
Spectrum
05.2024 - Current
Customer Service/Sales
The Home Depot
01.2023 - Current
Service Center Support Billing
FedEx Freight
05.2022 - 12.2022
Behavioral Instructional Assistant
Anaheim Union High School
12.2015 - 12.2022
General Education -
George Washington Preparatory High School
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