TANISHA THOMAS
Chicago,IL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
17
17
years of professional experience
Work History
Receptionist/Customer Service Representative
AllMetal Inc
Bensenville, IL
10.2021 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Customer Service Representative
MAP Communications
Chicago, IL
08.2007 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Psychology
SIU At Carbondale
Carbondale, ILSkills
- Scheduling
- Clerical Support
- File Management
- Data Entry
- Positive and professional
- Multi-Line Telephone Systems
- Verbal and written communication
- Office equipment operations
- Mail distribution
- Time Management
Timeline
Receptionist/Customer Service Representative
AllMetal Inc
10.2021 - 03.2024
Customer Service Representative
MAP Communications
08.2007 - 09.2021
Some College (No Degree) - Psychology
SIU At Carbondale
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