Tanisha Tilley
Hampton,VA
Summary
Accomplished Clinical Manager with a proven track record at Advanced Sedation Dentistry, enhancing patient care through effective communication and clinical leadership. Excelled in staff supervision and mentoring, significantly improving team performance and patient satisfaction. Skilled in Dentrix Ascend and adept at HIPAA compliance, demonstrating a strong blend of managerial expertise and interpersonal abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Manager
Advanced Sedation Dentistry
03.2012 - Current
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated effectively with staff members, dentist, and patients, employing active listening and interpersonal skills.
- Reviewed referral information and kept track of intakes from various referral sources.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Worked with office manager to develop dental assistant staff through education, evaluation, performance management, and competency improvement.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Monitored production to meet financial objectives for spend rate and supplies.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Implemented cost-saving measures without compromising on quality of patient care.
- Negotiated with suppliers to secure cost-effective purchasing agreements for dental equipment.
- Optimized inventory management systems to ensure availability of critical supplies.
- Updated infection control protocols, significantly reducing incidence.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
Dental Assistant
Fun Park Pediatrics
02.2021 - 09.2023
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Took dental images following strict patient protection rules, applying lead aprons.
- Monitored patient comfort and safety during dental procedures.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Science - Biology
Thomas Nelson Community College
Hampton, VA12-2005
Skills
- Clinical Leadership and instruction
- Training and mentoring
- Staff Supervision, team management and guidance
- Proficient in Dentrix Ascend, curve dental, eagle soft
- Patient Flow and education
- Managerial experience
- Patient relationship management and safety
- HIPAA Compliance and OSHA trainer
- Inventory Management
- Effective Communication
- Emergency situational awareness
- Onboarding and coaching
- Appointment Scheduling
Certification
- HIPAA Compliance Training Certificate – Various Accredited Providers.
- OSHA Certified
- Basic Life Support Certification (BLS)
- Sedation Certified
Timeline
Dental Assistant
Fun Park Pediatrics
02.2021 - 09.2023
Clinical Manager
Advanced Sedation Dentistry
03.2012 - Current
- HIPAA Compliance Training Certificate – Various Accredited Providers.
- OSHA Certified
- Basic Life Support Certification (BLS)
- Sedation Certified
Associate of Science - Biology
Thomas Nelson Community College
Similar Profiles
Carter KexelCarter Kexel
Patient Care Coordinator at Infinity Sedation DentistryPatient Care Coordinator at Infinity Sedation Dentistry
Jaime HuttererJaime Hutterer
Customer Service Representative at Sedation & Implant DentistryCustomer Service Representative at Sedation & Implant Dentistry
Isabel RamosIsabel Ramos
Dental Assistant at Monticciolo Family And Sedation DentistryDental Assistant at Monticciolo Family And Sedation Dentistry