Tanisha Wilkins
Penns Grove
Summary
Experienced professional skilled in training and mentoring teams, optimizing warehouse operations, and resolving customer inquiries. Achievements include reducing processing time and enhancing order fulfillment accuracy, directly contributing to improved customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
General Office Associate
The Home Depot Distribution Center
2022.10 - Current
- Managed check in from deliveries and minimize discrepancies.
- Assisted in training new associates on operational procedures and safety standards.
- Managed order processing and tracked shipments to guarantee timely delivery.
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Collaborated with team members to streamline customer service workflows and improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers
- Grow good partnerships with carriers
Warehouse Lead
Amazon
2019.01 - 2022.10
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new staff on equipment handling and inventory management processes.
- Streamlined shipping procedures, reducing processing time and enhancing order fulfillment accuracy.
- Coordinated with cross-functional teams to optimize workflow and resolve operational challenges.
- Monitored performance metrics, identifying areas for improvement to enhance team productivity.
- Conducted regular audits of warehouse processes, ensuring compliance with company policies and regulations.
Education
Human Resources
Strayer University
Wilmington, DESkills
- File organization
- Team building
- Microsoft office
- Data entry
- Scheduling
- Training and mentoring
- Onboarding and orientation
- Job analysis
- Warehouse operations
- Problem-solving
- Warehouse organization
- Warehouse logistics
Accomplishments
- Successfully resolved numerous customer issues in a timely manner.
- Supervised team of over 40 staff members.
- Finished 2 1/2 years of college for my bachelors degree with concentration in Human Resources
Languages
English
Full Professional
Timeline
General Office Associate
The Home Depot Distribution Center
2022.10 - Current
Warehouse Lead
Amazon
2019.01 - 2022.10
Human Resources
Strayer University