Tanisha Willis Stacy
Riverside,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
B.E.A.T Printing
Rancho Santa Margarita, California
05.2020 - 10.2024
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Delivery Courier
Postmates, UberEates, Instacart, Doordash, GrubHub
Rancho Santa Margarita, California
02.2019 - 11.2022
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
Customer Service Cashier
Dollar Tree Stores
Trabuco Canyon, California
10.2019 - 04.2020
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Bachelor of Science - Clinical Psychology
California State University, San Bernardino
San Bernardino, CA06-2013
Associate of Arts - Psychology
Victor Valley College
Victorville, CA06-2011
Skills
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Effective workflow management
- Billing and filing
- Client relations and retention
- Exceptional interpersonal communication
Timeline
Customer Service Manager
B.E.A.T Printing
05.2020 - 10.2024
Customer Service Cashier
Dollar Tree Stores
10.2019 - 04.2020
Delivery Courier
Postmates, UberEates, Instacart, Doordash, GrubHub
02.2019 - 11.2022
Bachelor of Science - Clinical Psychology
California State University, San Bernardino
Associate of Arts - Psychology
Victor Valley College