Tanisha Wilson
Mesa,USA
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Southwest Airlines
12.2021 - Current
- Details include but not limited to, assisting customers with booking air reservations, offering solutions when travel is interrupted, and answering questions about policy and procedures, greeting and handling Customers in a polite and friendly manner
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handles customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Telesales/Dispatch operator
DaTa Logistics LLC
08.2020 - Current
- Local and distant dispatch operator
- Also promote and sell company products, currently working with Windows 11
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
Bartender/Server
Famous Dave's
09.2018 - 03.2020
- Opening and close of bar, prepare alcoholic and non alcoholic drinks, take food orders, interact with customers, assessing bar needs, cash handling
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Behavioral Health Specialist
Pyramid Healthcare
01.2017 - 07.2018
- Assist with intake process with new clients into program
- Communicates with staff either verbally or in written communication logs, responsible for detail client logs
- Listens to clients concerning all areas of treatment, maintains safe, orderly, and therapeutic physical environment for clients including crisis intervention
- Coordinates activities including lectures, recreation, and meetings
- Ensures client schedule is being followed daily
- Assisting with interventions with clients. Follows objectives of treatment plans
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Attends shift change, Team meetings and Company meetings
- Monitor medication line
- Transports clients to meetings and recreation
- Responsible for conducting searches of clients when they return back to the facility
- Monitors treatment for necessary hygiene and medical needs
- Upholds Therapeutic Boundaries and Staff Code or Ethics
- Evaluates behavioral and emotional needs of clients and provides input
- Distributing client snacks as needed
- Trains new staff on unit, program, and milieu
- Helped with upkeep of facility
- Assists clients with obtaining a sponsor
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Bartender Shift Manager
DJs Bar and Grill
10.2014 - 07.2018
- Prepare alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Experience with liquor poured control systems
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Housekeeper
D'Governess Cleaning, LLC
04.2007 - 07.2018
- Cleaning of offices, schools, fitness centers, homes, and where ever needed I am sent out to wax floors, dust furniture
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Owner/Operator
Fashionista Womens Boutique
04.2012 - 08.2016
- Retail fashion boutique buyer and seller
- Excellent sales and customer service skills, cash handling
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Certified Nursing Assistant
Oakmont Center for Nursing
05.2013 - 11.2015
- Providing optimum patient care as a professional CNA within acute-care, rehabilitation, surgical, home-healthcare and nursing-home settings
- Preserving patient dignity and assuring patient's dignity while carrying out tasks such as diapering, bedpan changes, bathing and emptying drainage bags
- Appreciated for effective team collaboration, patient relations, chart accuracy and consistent deliverance of empathetic care
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Private Duty Hospice Care, Nichole Cheatam
10.2011 - 05.2013
- Tracheotomy care, complete bathing and perineal care, turn and reposition patient, mouth care, escorts, Hospice and Post Mortem Care
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patient and her family providing emotional support during difficult times.
Certified Nursing Assistant
Medical Staffing Network
02.2005 - 02.2011
- Assisted patients with essential activities required for daily living such as helping them with meals, transferring patients using assistive devices, bathing, grooming and dressing at various nursing homes and hospitals
Certified Nursing Assistant
PRN Medical Staffing
10.2009 - 02.2010
- Ensures the comfort, safety and over-all hygiene of the patients, Perform non-professional nursing duties, Ensures the cleanliness in the area, Records pertinent information, status, and data concerning the patient's progress and well-being, Report incidents and accidents to the charge nurse, Coordinate with medical professionals from other departments regarding the patient's condition, Made beds for patients, Assists in the mobilization and transfer of the patients, Assist patients during diagnostic tests
Personal Care Aide
Nurses PRN
06.2008 - 12.2009
- Assisted clients with daily living activities for increased comfort and quality of life.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Certified Nursing Assistant
Kane Regional Center
08.2005 - 03.2007
- Responds to the needs/calls of residents, Assists hospice patients in conducting personal care (grooming, bathing, and hygiene), Assists patients in eating, Obtains and records vital signs (Temperature, Heart Rate, Blood Pressure, Respiratory Rate) as well as the frequency of elimination patterns, Weigh patients, Provides sponge baths and perineal care, Assists patients in range-of-motion exercises, Documents findings on the patient's chart as needed, Turn, position, and assists residents in ambulation, Change dressings and bandages as required, Reports to the charge nurse regarding the status of the patient, Provides Hospice care of patients, Conducts post-mortem care as warranted
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Bartender
Lee Tucks Bar and Grill
02.2000 - 09.2005
- Preparing alcoholic and non alcoholic drinks
- Taking orders for food, serving food
- Dealing with multiple customers at one time
- Displaying excellent customer service skills
Restorative Aide
Prime Staffing
10.2000 - 01.2002
- Vital signs, catheterization, to document intake and output, etc
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Demonstrated a strong commitment to quality care by consistently meeting or exceeding established performance standards for restorative aides.
- Developed rapport with patients and families through empathetic communication, easing anxieties related to injury recovery processes.
Bartender
Art's Tavern
04.1999 - 01.2000
- Prepared alcoholic and non alcoholic drinks in a fast paced environment
- Taking multiple orders at once and fulfilling in a timely manner
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
GED - general
Connelley Technical Institute
Pittsburgh, PA06.1993
Skills
- Effective Time Management
- Sales Transaction Processing
- Mental Health Awareness
- Customer Engagement
- Clinical Hospital Experience
- Proficient Verbal and Written Skills
- Strong Compassion for Resident Concerns
- Dedicated Customer Support
- Adheres to Oral Directives Competently
Timeline
Customer Service Associate
Southwest Airlines
12.2021 - Current
Telesales/Dispatch operator
DaTa Logistics LLC
08.2020 - Current
Bartender/Server
Famous Dave's
09.2018 - 03.2020
Behavioral Health Specialist
Pyramid Healthcare
01.2017 - 07.2018
Bartender Shift Manager
DJs Bar and Grill
10.2014 - 07.2018
Certified Nursing Assistant
Oakmont Center for Nursing
05.2013 - 11.2015
Owner/Operator
Fashionista Womens Boutique
04.2012 - 08.2016
Certified Nursing Assistant
Private Duty Hospice Care, Nichole Cheatam
10.2011 - 05.2013
Certified Nursing Assistant
PRN Medical Staffing
10.2009 - 02.2010
Personal Care Aide
Nurses PRN
06.2008 - 12.2009
Housekeeper
D'Governess Cleaning, LLC
04.2007 - 07.2018
Certified Nursing Assistant
Kane Regional Center
08.2005 - 03.2007
Certified Nursing Assistant
Medical Staffing Network
02.2005 - 02.2011
Restorative Aide
Prime Staffing
10.2000 - 01.2002
Bartender
Lee Tucks Bar and Grill
02.2000 - 09.2005
Bartender
Art's Tavern
04.1999 - 01.2000
GED - general
Connelley Technical Institute
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