Madison Galinac
Homer City,PA
Summary
Accomplished in enhancing customer satisfaction and patient care, my tenure at Independence Health System honed skills in compassionate patient interaction and effective problem resolution. Demonstrated expertise in Epic Software and time management, I excel in collaborative environments, significantly improving operational efficiency. My proactive approach ensures high-quality outcomes in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
Indiana, Pennsylvania
05.2024 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
Patient Care Technician
Independence Health System
Greensburg, PA
05.2023 - 08.2024
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Helped create a safe environment by following infection control policies.
Receptionist
Dr. Shirish Amin
Indiana, Pennsylvania
05.2022 - 05.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Greenhouse Worker
Vitali Greenhouse
Nowrytown, PA
02.2021 - 04.2022
- Inspected plants regularly to identify diseases or pests that may be present.
- Swept and picked up trash in and around greenhouse.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Collaborated with team members to develop and implement planting schedules and strategies.
- Packed and prepared plants for shipping or sale, ensuring quality and accuracy.
- Organized work orders for incoming shipments of plants or materials needed for daily operations.
Laborer
Dig All Excavating & Hauling LLC
Homer City, PA
05.2021 - 08.2021
- Demonstrated best safety practices working at heights and lifting various objects.
- Inspected sites before and after construction projects.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Take-out Team Member
Eat n’ Park
Indiana, PA
05.2018 - 09.2020
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
Education
Bachelor of Science - Nursing
Indiana University of Pennsylvania
Indiana, PA12-2024
High School Diploma -
Apollo-Ridge High School
Spring Church, PA06.2020
Skills
- Patient Instruction
- Compassionate Patient Interaction
- Effective Peer Collaboration
- Knowledgeable in Epic Software Usage
- Effective Problem Resolution
- Emotional Understanding
- Effective Time Management
- Patient Health Assessments
Volunteer Experience
- Church of the Good Shepherd, Fish Fry, Thanksgiving Dinners
- Kiski Township Fire Hall, Fish Fry Dinners, Haunted Hayrides
- Coal Run McIntyre Volunteer Fire Department, Fundraising activities, Respond to emergency calls
Affiliations
- IUP Women's Soccer Team, Member
- IUP Nursing Student Advisory Board, Member
- Fellowships of Christian Athletes (FCA), Member of Leadership Committee
Certification
- BLS Providers issued 01/2024
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Associate
Lowes Home Improvment
05.2024 - Current
Patient Care Technician
Independence Health System
05.2023 - 08.2024
Receptionist
Dr. Shirish Amin
05.2022 - 05.2023
Laborer
Dig All Excavating & Hauling LLC
05.2021 - 08.2021
Greenhouse Worker
Vitali Greenhouse
02.2021 - 04.2022
Take-out Team Member
Eat n’ Park
05.2018 - 09.2020
Bachelor of Science - Nursing
Indiana University of Pennsylvania
High School Diploma -
Apollo-Ridge High School
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