Melissa Hughes
Greenville,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Service Associate
Walmart
Appleton, WI
10.2014 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Assistant Manager
Walmart
Neenah, WI
07.2013 - 10.2014
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Zone Supervisor
Walmart
Neenah, WI
08.2008 - 07.2013
- Scheduled employees and made sure each shift had adequate coverage.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Manager
Walmart
Plover, WI
05.2001 - 08.2008
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
Cashier/Sales Associate
Walmart
Stevens Point, WI
06.1999 - 05.2001
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Kept store presentable with regular cleaning and organization.
Education
Bachelor of Science - Psychology And Sociology
University of Wisconsin Stevens Point
Stevens Point, WI05.2005
Skills
- Verbal and Written Communication
- One-On-One and Small Group Instruction
- Positive Attitude
- Organization and Prioritization
- Maintaining Safe Environments
- Reading and Writing Support
- Relationship Building
- Friendly and Outgoing
- Student Supervision
- Calm and Patient Demeanor
- Supervising Student Activities
- Computer Skills
- Effective Communication
- Individual and Group Instruction
- Setting up Activities
- Clerical Support
- Student Health and Safety
- Cleaning and Sanitizing
- Small Group and Individual Assistance
Timeline
Customer Service Associate
Walmart
10.2014 - Current
Assistant Manager
Walmart
07.2013 - 10.2014
Zone Supervisor
Walmart
08.2008 - 07.2013
Customer Service Manager
Walmart
05.2001 - 08.2008
Cashier/Sales Associate
Walmart
06.1999 - 05.2001
Bachelor of Science - Psychology And Sociology
University of Wisconsin Stevens Point