Angelita Thompson
Portland,OR
Summary
Customer-focused Associate with strong expertise in software utilization and industry best practices to deliver efficient service. Demonstrates organizational skills and attention to customer needs, consistently enhancing client engagement. Committed to building lasting relationships through dedicated support and proactive problem-solving.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Associate
FedEx Office
Portland, Oregon
08.2021 - Current
- Coordinate time sensitive print production and shipping requests in a high-volume, fast paced environment. Balancing customer needs and deadlines while maintaining accuracy.
- Supported customers with shipping boxes and custom orders, enhancing client satisfaction.
- Managing several orders and customer requests while maintaining accuracy in completing printing and shipping tasks.
- Communicate directly with customers for order specifications, provide updates, explain delays and notify them when print orders are ready for pickup.
- Coordinate with drivers and customers to keep outgoing shipments moving, communicating when carrier pickups arrive, changing and prioritizing time sensitive shipments.
- Assist customers with shipment related inquiries or problems by interpreting available information, explaining the next steps and directing issues to the appropriate team or channel.
- Ensure sensitive handling requirements and choosing appropriate materials to reduce the risk of damage in transit, when packing a customer's shipment.
Sushi Chef
Kura Sushi
Phoenix, USA
08.2024 - 04.2025
- Maintained food quality and presentation during high-demand service periods while adapting to changing order demands.
- Instructed newly hired staff on food safety practices and preparation procedures, ensuring consistent standards.
- Managed high-demand periods, ensuring quality and presentation of orders on a revolving belt.
- Adapted to new menu items, improving customer experience through prompt and efficient service.
Cook and Line cook
Cornish Pasty Co
Phoenix, Arizona
11.2018 - 12.2023
- Coordinated food preparation with incoming orders to support timely service in a fast-paced environment.
- Ensured adherence to food safety and sanitation protocols at all times.
- Collaborated with team members to optimize kitchen functionality and workflow.
- Maintained sanitation standards and collaborated with team members to support efficient workflows
SQL & Python Trainee
The Global Career Accelerator At Arizona State University
Remote
01.2025 - 05.2025
- Analyzed real-world datasets in Jupyter Notebook to produce actionable insights and recommendations for data-driven decision making.
- Examined user behavior across industries to identify key trends and patterns, informing strategic decision-making.
- Presented data analysis results verbally and in writing, using Tableau visualizations to enhance clarity and engagement of findings.
- Collaborated with a geographically diverse team to coordinate tasks and deliver accurate project work within deadlines.
- Applied technical problem-solving skills across unfamiliar datasets and analytical workflows, building experience adapting to new tools and systems.
Research Intern | Social Research Training (SoRT) Program
Culture Health and Environment Lab, Arizona State University
Tempe, USA
08.2024 - 12.2024
- Conducted structured interviews and surveys, collecting research information using established methods and ethical procedures.
- Used Excel and Google Sheets to organize, code, analyze, and synthesize research findings into a team report.
- Completed CITI research ethics certification and followed ethical standards for human-subjects research.
- Collaborated with team members to complete research tasks and communicate findings.
Field School
Nomad Science
Ulaanbaatar, Mongolia
06.2025 - 07.2025
- Managed spatial data collection during archaeological site surveys to support thorough analysis. Documented site features and artifacts to strengthen data accuracy for research outcomes.
- Coordinated data collection efforts with research team and local communities to organize, document, and manage information. Maintained accurate field records through careful data collection and documentation.
- Partnered with diverse coworkers to advance project goals and troubleshoot product and service-related challenges.
- Proven capacity to learn quickly and adapt to new situations amid challenging living conditions this experience required.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ05-2026
Skills
- Customer service
- Task prioritization
- Issue resolution
- Verbal and written communication
- Order management
- Written and verbal communication
- Microsoft Office proficiency
- Proficient in Adobe software
- Creative problem-solving
Certification
Geographic Information Systems certified since May 2026
Timeline
Field School
Nomad Science
06.2025 - 07.2025
SQL & Python Trainee
The Global Career Accelerator At Arizona State University
01.2025 - 05.2025
Sushi Chef
Kura Sushi
08.2024 - 04.2025
Research Intern | Social Research Training (SoRT) Program
Culture Health and Environment Lab, Arizona State University
08.2024 - 12.2024
Customer Service Associate
FedEx Office
08.2021 - Current
Cook and Line cook
Cornish Pasty Co
11.2018 - 12.2023
Bachelor of Arts - Anthropology
Arizona State University
Websites, Portfolios, Profiles
https://www.linkedin.com/in/angelita-thompson-400624243/