Overview
24
24
years of professional experience
Work History
Customer Service Manager
Kmart
01.2006 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Data Entry Clerk
Suntasia Marketing
03.2003 - 06.2005
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Front Counter
Burger King
01.1996 - 02.2003
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
- Streamlined order processing for faster turnaround times, ensuring timely meal preparation and delivery.
- Handled cash transactions accurately, ensuring proper change was given and maintaining accountability of the register.
- Resolved customer complaints professionally, addressing issues promptly to ensure customer satisfaction.
Education
Associate Of Applied Arts - Education
05.2014
Diploma - Requirements
06.1996
Skills
- Data Collection
- Information Security
- Data Entry
- Product Knowledge
- Money Handling Abilities
- Sales Expertise
- Critical Thinking
- Customer Relationship Management (CRM)
- Customer Service
Timeline
Customer Service Manager - Kmart
01.2006 - 01.2020
Data Entry Clerk - Suntasia Marketing
03.2003 - 06.2005
Front Counter - Burger King
01.1996 - 02.2003
St. Petersburg College - Associate Of Applied Arts, Education
Northeast High School St. Petersburg Florida - Diploma , Requirements