Overview

Work History

Education

Skills

Timeline

Tanisha Wooten

Overview

24

24

years of professional experience

Work History

Customer Service Manager

Kmart

01.2006 - 01.2020

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Data Entry Clerk

Suntasia Marketing

03.2003 - 06.2005

Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Front Counter

Burger King

01.1996 - 02.2003

Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
Streamlined order processing for faster turnaround times, ensuring timely meal preparation and delivery.
Handled cash transactions accurately, ensuring proper change was given and maintaining accountability of the register.
Resolved customer complaints professionally, addressing issues promptly to ensure customer satisfaction.

Education

Associate Of Applied Arts - Education

St. Petersburg College, Clearwater, FL

05.2014

Diploma - Requirements

Northeast High School St. Petersburg Florida , St. Petersburg, FL

06.1996

Skills

Data Collection
Information Security
Data Entry
Product Knowledge
Money Handling Abilities

Sales Expertise
Critical Thinking
Customer Relationship Management (CRM)
Customer Service

Timeline

Customer Service Manager - Kmart

01.2006 - 01.2020

Data Entry Clerk - Suntasia Marketing

03.2003 - 06.2005

Front Counter - Burger King

01.1996 - 02.2003

St. Petersburg College - Associate Of Applied Arts, Education

Northeast High School St. Petersburg Florida - Diploma , Requirements