Tanisha N. Roberts
Lakewood,WA
Summary
To obtain a leadership position
where I will utilize my interpersonal skills , customer relations and business management experience in the food service industry.
Overview
18
18
years of professional experience
Work History
General Manager
Mcdonalds
Tacoma, WA
09.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Set and achieved goals for professional development and advancement.
Barista
Aramark, VSU
Valdosta, GA
08.2007 - 09.2017
- Taking orders, making coffee drinks, preparing and selling baked goods
- Food Prep: preparing food for grill, oven, cooler and side items
- Supervisor: delegating tasks, cash register audits, refunds, deposit preparation, resolving customer issues, counting inventory and placing restock orders, training new employees
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
Education
Leading Great Restaurants -
Hamburger University
Chicago , Illinois2021
Certified Retail Merchandiser Related Coursework -
Wiregrass Georgia Technical College
Valdosta, GA2014
Certified Customer Service Specialist -
Valdosta Technical College
Valdosta, GA2005
Skills
- Strong Communication
- Organization and Consistency
- Front / Back End Supervision
- Inventory and Waste Management
- Staffing and People Development
- Safe Handling
- Profit Control
- Marketing and Advertising
- Problem solving and decision making
- Time Management
- Team Building
Timeline
General Manager
Mcdonalds
09.2017 - Current
Barista
Aramark, VSU
08.2007 - 09.2017
Leading Great Restaurants -
Hamburger University
Certified Retail Merchandiser Related Coursework -
Wiregrass Georgia Technical College
Certified Customer Service Specialist -
Valdosta Technical College