Tanita Davis
Jacksonville
Summary
Dynamic customer service professional with proven expertise in data entry and record maintenance. At Kroger, I effectively resolved customer complaints, enhancing loyalty and repeat business. Known for strong interpersonal skills and a proactive approach, I consistently streamlined processes to improve efficiency and foster positive client relationships.
Experienced with efficient material handling, ensuring smooth workflow in warehouse operations. Utilizes forklift operation and inventory management skills to maintain organized and accessible storage. Knowledge of safety protocols and team collaboration to support operational goals.
Overview
8
8
years of professional experience
Work History
Material Handler
WebstaurantStore
Ellabell, GA
08.2025 - Current
- Operated electric pallet jacks to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring accuracy in order fulfillment processes.
- Conducted inventory checks to maintain stock levels and minimize discrepancies.
- Assisted in training new staff on safety protocols and operational procedures.
Assiatant
Wealth Watcher Credit Solution
12.2020 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Assembly Line Production Worker
Employeebridge
Ellabell, Georgia
03.2025 - 08.2025
- Operated assembly line machinery to produce automotive components efficiently.
- Assembled parts using hand tools, ensuring quality standards were met consistently.
- Collaborated with team members to streamline production processes and reduce downtime.
- Conducted routine inspections of finished products to identify defects and ensure compliance.
- Maintained clean and organized workstations to promote safety and efficiency in operations.
Team Member
Town & Country Living
09.2023 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
Customer Service Representative
Kroger
01.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Family First First Cleaning Service
03.2018 - 11.2020
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Diploma -
Terry Parker High School
Jacksonville, Fl05.2020
Associate Degree In Nursing -
South University
Savannah, GASkills
- Data entry
- Record maintenance
- Customer service
- Calendar management
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
Timeline
Material Handler
WebstaurantStore
08.2025 - Current
Assembly Line Production Worker
Employeebridge
03.2025 - 08.2025
Team Member
Town & Country Living
09.2023 - 10.2024
Customer Service Representative
Kroger
01.2021 - 07.2023
Assiatant
Wealth Watcher Credit Solution
12.2020 - Current
Customer Service Representative
Family First First Cleaning Service
03.2018 - 11.2020
Diploma -
Terry Parker High School
Associate Degree In Nursing -
South University