Tanita Thomas
Florence ,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Comfort Inn & Suites
Florence , South Carolina
11.2018 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Care Technician
Carolina Hospital System
Florence, SC
10.2014 - 11.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Housekeeper
Econo Lodge Hotel
Florence , SC
03.2007 - 10.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
No Degree -
St. John High School
Darlington, SCSkills
- Customer Account Management
- Order and Refund Processing
- Understanding Customer Needs
- Customer Data Confidentiality
Timeline
Customer Service Representative
Comfort Inn & Suites
11.2018 - 11.2021
Patient Care Technician
Carolina Hospital System
10.2014 - 11.2018
Housekeeper
Econo Lodge Hotel
03.2007 - 10.2014
No Degree -
St. John High School
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