Results-driven professional with a background in finance and customer service. Known for exceptional attention to detail and ability to quickly assess customer needs, enhancing overall service delivery and satisfaction.
Overview
3
3
years of professional experience
Work History
Tennis Shop Front Desk
River North Country Club
Macon, Georgia
08.2025 - Current
Resolved customer issues through knowledgeable and friendly service to promote satisfaction.
Identified customer needs promptly and efficiently to enhance service delivery.
Provided exceptional attention to customers during face-to-face interactions and phone conversations.
Assisted with customer requests and addressed questions to improve overall satisfaction.
Front of House Employee
Pickle's Burger and Shake
Santa Rosa Beach, Florida
06.2022 - 08.2025
Greeted customers warmly, providing menu recommendations to enhance dining experience.
Maintained cleanliness of dining area and ensured prompt table resets.
Assisted with food preparation during peak hours to support kitchen operations.
Collaborated with kitchen staff, promoting smooth service flow throughout shifts.
Trained new employees on front-of-house procedures and service excellence.
Monitored inventory levels, communicating needs to management for timely replenishment.
Handled phone inquiries, took reservations, and resolved customer complaints professionally.
Education
BBA - Finance
Mercer University
Macon, GA
Skills
Financial analysis
Customer service
Team collaboration
Data interpretation
Project management
Time management
Microsoft Excel
Accomplishments
Dual Enrollment Graduate: Earned an Associate of Arts (AA) degree while in high school.
Dean's List Honoree: Maintained a high GPA, earning a spot on the Dean's List at Northwest Florida State College for 3 semesters.
Fundraising Chair, PHI MU: Participated in philanthropic events that raised over $10,000 in a single semester for Children's Miracle Network Hospitals (CNMH).
Affiliations
Active Member, PHI MU: Participate in community service, philanthropic events, and leadership development programs.
Varsity Tennis, South Walton High School (4 years): Contributed to the team's success and developed discipline, teamwork, and competitive skills.