Tanithia Laney
Summary
Offering excellent communication and organizational abilities. Committed to learning and growing in a professional setting. Delivers exceptional customer service and provides efficient administrative support. Handles phone systems and scheduling with ease. Strong desire to utilize and further develop skills in a nursing role. Brings solid 2 years of experience in both clinical and administrative duties. Expertise includes patient care, medical procedures, and electronic health records. Prioritizes teamwork, adaptability, and delivering high-quality results. Known for reliability in fast-paced environments. Adept at effectively supporting medical staff and patients. Maintains a cheerful demeanor during each patient interaction to improve satisfaction ratings and foster patient retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Medical Assistant
Buford Medical Clinic
07.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Cashier
Tillys
11.2020 - 01.2021
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Provided customer service in a friendly and professional manner, resulting in a X% increase in customer satisfaction ratings
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted with setting up promotional displays
Sales Associate
Tillys
11.2019 - 08.2020
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
- Managed a team of sales representatives, leading to a X% increase in sales
- Trained, and developed a team of X sales representatives, resulting in a X% increase in sales performance
- Led a team of sales representatives to exceed sales targets by X%, resulting in increased profits for the company
Cashier
Chuck E. Cheese
03.2018 - 03.2020
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Stocked shelves and ensured product displays were organized and attractive
- Assisted with setting up promotional displays
- Followed company policies and procedures to maintain security and integrity of customer data
Education
Bachelor of Science in Nursing - Nursing
Valdosta State University
Valdosta, GA12-2025
Diploma -
Mill Creek High School
05.2020
Allied Health
Maxwell School of Technology
Skills
- Adaptability
- Problem-solving skills
- Vital signs monitoring
- Customer Service
- Patient-focused care
- Attention to detail
- CPR
- Time management
- Immunization administration
- Team collaboration
- Medical terminology knowledge
- HIPAA compliance
Personal Information
Title: Medical Office Assistant
Workingknowledge
- Held CPR Certification
- Held AED Certification
- First Aid Experience
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Experience
Timeline
Front Desk Receptionist/ Medical Assistant
Buford Medical Clinic
07.2023 - 08.2024
Cashier
Tillys
11.2020 - 01.2021
Sales Associate
Tillys
11.2019 - 08.2020
Cashier
Chuck E. Cheese
03.2018 - 03.2020
Diploma -
Mill Creek High School
Bachelor of Science in Nursing - Nursing
Valdosta State University
Allied Health
Maxwell School of Technology
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