Taniya Johnson
Chicago,IL
Summary
Im a newly Shift Leader in Training with comprehensive background managing and leading teams. Skills include ability to train staff, schedule resources, manage shift coverage and ensure customer satisfaction. Resolving conflicts, improving team performance and maintaining compliance with company standards. Previous roles have shown consistent improvement in team productivity and reduction of employee turnover rates through effective leadership and motivation.
Overview
4
4
years of professional experience
Work History
Shift Leader in Training
Target
Harlem, IL
05.2021 - 06.2024
- Demonstrated excellent customer service skills when interacting with guests or patrons.
- Provided coaching and mentoring support for junior staff members.
- Conducted regular inventory checks to ensure adequate supplies were on hand for efficient operations.
- Provided leadership, motivation, direction, and support to team members during shifts.
- Identified areas of improvement in operational processes and developed strategies to address them.
- Analyzed sales data to identify trends and opportunities for increased profitability.
- Trained new hires on company policies and procedures.
- Monitored employee performance, providing feedback and guidance as needed.
- Explained goals and expectations required of trainees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Home Health Care Worker
Help at Home Senior Care
Chicago, Illinois
08.2020 - 04.2021
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Developed individualized care plans for each client based on their physical and mental needs.
- Utilized problem solving skills to resolve conflicts between clients or families.
- Provided companionship and emotional support to elderly clients.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Provided transportation services for medical appointments or errands.
- Reported any changes in a client's condition or behavior to supervisor or appropriate healthcare provider.
Skills
- Team Management
- Employee Motivation
- Scheduling Coordination
- Workplace Safety
- Compliance Training
- Learning Management Systems
- Career Development
- Succession Planning
- Customer Service
- Menu Planning
- Team Collaboration
- Attention to Detail
Timeline
Shift Leader in Training
Target
05.2021 - 06.2024
Home Health Care Worker
Help at Home Senior Care
08.2020 - 04.2021