Kassidee Artley
Chesapeake,VA
Summary
Dynamic and results-driven professional with experience at Firehouse Subs, excelling in team leadership and employee motivation. Proven ability to enhance operational efficiency and maintain workplace safety. Skilled in developing training materials and resolving customer complaints, fostering positive relationships while ensuring high standards of service and performance.
Overview
3
3
years of professional experience
Work History
Shift Leader in Training
Firehouse Subs
05.2025 - Current
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Collaborated with other shift leaders to identify areas for improvement and implement necessary changes for better operational efficiency.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Tracked employees before, during and after training to verify attainment of training objectives.
Team Member
Firehouse Subs
Kernersville, NC
02.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Shipping and Receiving Associate
Maersk
Chesapeake, VA
02.2023 - 10.2023
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed required paperwork to expedite handling of shipped and received goods.
Assembly Line Worker
Usui
Chesapeake, VA
07.2022 - 12.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Education
Pasquotank County High School
Elizabeth City, NC06.2020
Skills
- Workplace safety
- Team management
- Employee motivation
- Learning management systems
- Problem-solving abilities
- Team leadership
Timeline
Shift Leader in Training
Firehouse Subs
05.2025 - Current
Team Member
Firehouse Subs
02.2024 - 08.2024
Shipping and Receiving Associate
Maersk
02.2023 - 10.2023
Assembly Line Worker
Usui
07.2022 - 12.2022
Pasquotank County High School