Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taniy Mcclendon

Jacksonville,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Solera
Jacksonville
12.2024 - Current
  • Supported sales team members to drive growth and development.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Analyzed data collected during each call in order to identify trends in customer feedback.

Manager

Best Buy
Jacksonville
12.2023 - 11.2024
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Loader and Unloader

FedEx
Jacksonville, FL
02.2022 - 10.2022
  • Utilized computer programs to track orders and update inventory levels accordingly.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Team Lead

Smoothie King
Jacksonville
01.2020 - 02.2021
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Analyzed key performance indicators to identify effective strategies.
  • Ensured compliance with industry standards and regulations.
  • Identified needs of customers promptly and efficiently.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL
05-2024

Skills

  • Complaint resolution
  • Account updating
  • Call logging
  • Sales closing
  • Data entry
  • Appointment scheduling
  • Documentation and reporting
  • Call center customer service
  • Prospecting skills
  • Performance improvement
  • Gathering information
  • Customer communications
  • Resolving issues
  • Professional phone voice
  • Customer service
  • Training experience

Timeline

Call Center Representative

Solera
12.2024 - Current

Manager

Best Buy
12.2023 - 11.2024

Loader and Unloader

FedEx
02.2022 - 10.2022

Team Lead

Smoothie King
01.2020 - 02.2021

High School Diploma -

Andrew Jackson High School
Taniy Mcclendon