Taniya Speights
Huntsville
Summary
Dynamic professional with extensive experience in customer service and classroom support, particularly at Unifi Aviation. Recognized for exceptional conflict resolution skills and team leadership capabilities, fostering inclusive environments that enhance student engagement. Proficient in Microsoft Office Suite, dedicated to promoting positive experiences and achieving organizational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substitute Aide Teacher
Spur
Huntsville
08.2022 - Current
- Provided one-on-one and small-group support to students, enhancing academic and social skills.
- Assisted students with daily activities, including personal hygiene, and mobility.
- Supported classroom behavior management and helped students follow rules and routines.
- Collaborated with teachers and staff to integrate students with special needs into general education.
- Assisted in preparing instructional materials and monitoring student progress.
- Promoted a positive, inclusive classroom environment focused on respect and understanding.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Customer Service Agent
Unifi Aviation
Huntsville
01.2024 - 01.2025
- Assisted 600+ passengers daily with check-in, baggage handling, and customer inquiries
- Resolved issues with delayed, lost, or damaged baggage, ensuring customer satisfaction.
- Utilized computer software to track and catalog luggage, and maintain accurate records.
- Operated gate areas efficiently and professionally, ensuring smooth boarding procedures.
- Answered customer phone calls, addressed concerns, and provided relevant information.
- Maintained the cleanliness and safety of 12 or more planes daily.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assistant Teacher
Premier Preschool
Huntsville
03.2023 - 03.2024
- Supported the Lead Teacher in creating a developmentally appropriate educational program
- Attended to an average of 26 children basic needs and promoted physical, emotional, and social growth
- Ensured compliance with licensing, health, and safety regulations in the classroom
- Effectively communicated with children and adults using professional speech
- Performed daily cleaning tasks, including sanitizing materials, vacuuming, and mopping
Assistant Manager
Hibbett
Huntsville
08.2022 - 03.2023
- Provides knowledge and guidance to employees and customers in all departments when necessary.
- Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
- Direct staff to ensure each department's responsibilities and standards are completed.
- Assures that quality customer service is maintained.
- Performs general administrative duties as needed.
- Promote and sell services and merchandise provided by Hibbett and City Gear.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Recruited and trained new employees to meet job requirements.
Education
High School -
Columbia High School
Huntsville, ALContinued Education -
Calhoun Community College
Huntsville, ALSkills
- Customer service
- Conflict resolution
- Team Leadership
- Supervision
- Inventory Management
- Sales analysis
- Microsoft Office Suite
- Point-of-Sale Systems
- Classroom support
- Special Needs Assistance
- Administrative skills
- Organizational skills
- Effective Communication
- Time management
Certification
- CPR Certified
- First Aid Certified
- Jet-Bridge Certified
- Power-Industrial Truck Certified
- Forklift Operator
- Customer Service Training
Technical Profile
Microsoft Suite (Edge, Word, Excel, Outlook, Access, PowerPoint), Adobe, Windows 7, Windows 8, Windows 10, Windows XP, Windows Vista, MAC
Timeline
Customer Service Agent
Unifi Aviation
01.2024 - 01.2025
Assistant Teacher
Premier Preschool
03.2023 - 03.2024
Assistant Manager
Hibbett
08.2022 - 03.2023
Substitute Aide Teacher
Spur
08.2022 - Current
High School -
Columbia High School
Continued Education -
Calhoun Community College